Veterinary Receptionist

Stevenson Village Veterinary Hospital•Baltimore, MD

10d•$17 - $21•Onsite

About The Position

Stevenson Village Veterinary Hospital is seeking a compassionate, dependable, and team-oriented Veterinary Client Service Representative to help create a welcoming and supportive experience for clients and their pets. The role serves as a key connection between clients and the medical team, including welcoming visitors, answering calls, scheduling care, maintaining records, and helping clients navigate sensitive situations with empathy and discretion. The position supports daily hospital operations by coordinating appointments and patient flow, processing payments, maintaining an organized reception area, and communicating client concerns and messages to the appropriate medical team members. The representative is expected to follow hospital policies and workflows, protect client confidentiality, complete assigned tasks reliably, and collaborate with veterinarians, technicians, assistants, and fellow client service team members. Stevenson Village Veterinary Hospital is a full-service small-animal practice serving Baltimore and surrounding communities. It has provided veterinary care since 1996, including preventive medicine, diagnostics, surgery, and dentistry. The role is full-time in Baltimore, Maryland, with Monday–Friday shifts and rotating Saturday shifts. Weekday schedules include an opening shift (7:00 AM–6:15 PM), morning shift (7:00 AM–1:00 PM), or afternoon shift (12:00 PM–6:15 PM); flexible scheduling may be available when possible. Compensation is $17–$21 per hour, based on experience, skills, and qualifications.

Requirements

At least one year of veterinary reception or veterinary client service experience.
Experience with veterinary practice management software.
Familiarity with veterinary terminology, common appointment types, vaccination protocols, and prescription refill workflows.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Ability to remain calm, compassionate, and professional during busy periods or emotionally difficult conversations.
Comfort working around dogs and cats of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Team-oriented approach, thoughtful communication, willingness to ask questions and learn from others, and receptiveness to feedback.

Nice To Haves

Cornerstone practice management software experience.

Responsibilities

Welcome clients and patients warmly and professionally in person and over the phone.
Manage a multi-line telephone system and respond to questions about appointments, prescriptions, medical records, and hospital services.
Listen to client concerns and ensure questions and messages reach the appropriate medical team member.
Handle sensitive conversations, including euthanasia scheduling and end-of-life care, with empathy and discretion.
Navigate difficult interactions professionally and involve leadership when appropriate.
Schedule appointments, confirm visits, and maintain an organized appointment book.
Manage check-in and check-out, process payments, explain invoices, and schedule follow-up care.
Maintain accurate client and patient records in practice management software.
Coordinate with the medical team to support efficient patient flow and minimize communication gaps.
Help keep the reception area clean, organized, and welcoming.
Communicate client concerns promptly and identify urgent messages for medical team review.
Complete assigned responsibilities accurately and within expected timeframes.
Follow established hospital policies, procedures, and workflows.
Take responsibility for assigned tasks, ask for assistance when needed, and ensure outstanding items are appropriately handed off.
Promptly communicate errors, concerns, or potential problems to the appropriate team member.
Protect client confidentiality and handle sensitive information professionally.
Work collaboratively with veterinarians, technicians, assistants, and fellow client service team members.

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid time off
401(k) plan for eligible full-time employees
Annual workwear stipend
Employee pet discounts
Opportunities to learn and grow veterinary knowledge and professional skills
Supportive team culture that values compassion, collaboration, and mutual respect
Flexible scheduling options when possible