Veterinary Client Service Manager

BluePearl Vet, LLC • Portland, OR

2d • Onsite

About The Position

Take the next step in your leadership career and join the NE Portland BluePearl Pet Hospital as a Client Service Manager. Are you a passionate leader who is ready to make a difference? Do you thrive in fast-paced environments where compassion, teamwork, and organization matter? Do you enjoy building successful teams that deliver exceptional client service and patient care? If you answered “yes,” we’d love to hear from you. We are seeking a confident, caring, and results-driven Client Service Manager to support day-to-day client service operations under the mentorship of the Practice Manager and hospital leadership team.

Requirements

• 3–5 years of supervisory or management experience
• Strong communication, organization, and follow-through skills
• Ability to lead with compassion in a fast-paced hospital environment
• Passion for client service, team development, and operational excellence

Responsibilities

• Coach and support Client Service Associates to deliver compassionate, proactive client experiences
• Help navigate escalated or stressful situations with empathy and professionalism
• Partner with leadership to create effective staffing schedules that support both clients and team members
• Serve as a vital connection between clients, patients, and caregivers
• Collaborate with hospital leadership to identify opportunities for process improvement and team development
• Assist with recruiting, interviewing, and onboarding new team members and internal transfers
• Foster a positive, supportive, and accountable team culture

Benefits

• Medical, dental, vision, and life insurance
• 401(k) and retirement planning
• Flexible scheduling options
• Paid time off and floating holidays
• Parental leave benefits
• Trupanion pet insurance and associate discounts for treatments, procedures, and food

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed