Veterinary Client Care Specialist - Jamestown, NY

Vetcor•Jamestown, NY

About The Position

Lakeside Veterinary Medicine is seeking a Veterinary Client Care Specialist for its two-doctor practice in Lakewood, New York. This full-time role serves as the front-desk point of contact for clients and their pets, helping the clinic run smoothly while providing compassionate support during both routine visits and difficult moments. Training is available for the right candidate. The position offers a four-day work week and rotating Saturdays.

Requirements

Strong communication and interpersonal skills.
Professional, compassionate demeanor, especially in sensitive situations.
Ability to multitask and stay organized in a fast-paced environment.
Comfort with computers and veterinary practice management software.
Genuine love for animals and the people who care for them.
Commitment to respect and teamwork.
Availability to work rotating Saturdays.
Ability to stand or sit for extended periods.

Nice To Haves

Previous experience in a veterinary setting is preferred; training is available.
Hospitality or customer service background is highly beneficial.

Responsibilities

Greet clients and their pets, and check them in and out efficiently.
Answer phones, return messages, and respond to client questions clearly and compassionately.
Schedule appointments and manage the daily calendar.
Process payments, estimates, and invoices accurately.
Maintain and update medical records and client information.
Handle prescription and food requests and coordinate them with the medical team.
Communicate with veterinarians and veterinary technicians about patient flow and client needs.
Support clients compassionately during sensitive situations, including difficult diagnoses and end-of-life care.
Keep the front desk and reception area clean and organized.

Benefits

Competitive pay of $16.00–$18.00 per hour, with compensation reflecting skills and future performance.
401(k) matching and Roth Retirement Savings Plan.
Flexible Spending Account for full-time employees.
529 Savings Plan.
Tuition support program.
Referral bonus program.
Medical, dental, and vision insurance for full-time employees.
Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance for employees and eligible family members, for full-time employees.
Up to three weeks of full pay for the birth or adoption of a child after one year of service, subject to stated exclusions for states with paid family leave programs.
Sick time and paid time off.
Free or discounted lab work for employee pets.
Discounts on pet services, products, and food.
Quarterly team rewards bonus program.
Professional development opportunities.
Continuing education allowance.
Uniform allowance.
Six paid holidays for full-time employees.
Employee Assistance Program.
Employee discount program.
Four-day work week.