Veterinary Client Care Specialist

Ethos Veterinary Health • Fredericksburg, VA

3d • $20 - $25 • Onsite

About The Position

Virginia Veterinary Centers is seeking a Client Care Specialist for its emergency veterinary hospital in Fredericksburg, Virginia. This full-time role supports clients, patients, and hospital staff in a fast-paced emergency-care environment. The role is suited to a positive, organized, compassionate, and client-focused team member. High-volume receptionist experience and familiarity with multi-line phones and computer systems are preferred.

The schedule requires open availability during the week and on weekends. Shifts may be 6, 8, 10, or 12 hours, may begin as early as 6 a.m. and end as late as midnight, and may be days, evenings, or overnights. Shifts are assigned based on skill sets.

Virginia Veterinary Centers is a locally owned and operated multi-specialty referral practice and emergency hospital serving the greater Richmond area, including Midlothian and Fredericksburg. The organization emphasizes advanced veterinary care, staff training, collaborative learning, and an inclusive hospital environment. It is part of Ethos Veterinary Health, a network of 140 specialty and emergency hospitals.

Requirements

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Proficient typing skills.
• Ability to multitask in a fast-paced environment.
• Ability to quickly learn internal company software systems.
• Strong organizational skills.
• Ability to handle high-pressure and stressful situations calmly and supportively.
• Open availability during the week and on weekends; weekends are required.
• Friendly, poised, and client-focused approach.

Nice To Haves

• High-volume receptionist experience, preferably with proficiency using multi-line phones and computer systems.
• Vocational certificate or diploma in business or office administration.
• Experience in the veterinary or medical field.

Responsibilities

• Answer phones.
• Schedule and coordinate patient appointments.
• Perform data entry, filing, and email-related tasks.
• Support patient discharges.
• Maintain a clean and safe hospital lobby for employees, clients, and patients.
• Review estimates, discuss financial options, and process payments.
• Provide compassionate, client- and patient-focused service.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Paid time off.
• Continuing education allowance and free access to VetBloom RACE-approved continuing education.
• Veterinary Technician scholarship opportunities.
• VTNE and/or license reimbursement.
• Uniform allowance.
• Employee pet discount.
• Disability and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED