Veterinary Client Care Representative - Solon, OH
About The Position
This role is also recognized as a Veterinary Receptionist or Client Service Representative and is all about creating great experiences for pets and their people. As a Client Care Representative, you set the tone for every visit—welcoming families, easing stress, and offering comfort and clarity in every situation. You’ll check clients in and out, manage phone calls and scheduling, handle electronic medical records with accuracy, and support communication between clients and the clinical team. Your compassion, professionalism, and attention to detail make a lasting impact on every pet and person who walks through our doors. Founded by experienced DVMs, AcutePet is led by veterinary professionals who understand what it takes to support high-functioning teams and create sustainable, well-run hospitals. Our leadership is committed to building an employee-centric culture where teams are supported, empowered, and heard, no matter their role. With guidance from our Chief Medical Officer, a board-certified criticalist, and a network of Managing Veterinarians and Practice Managers, we equip our teams to deliver exceptional, emergency-level care in an urgent care setting, with the confidence that comes from trusted leadership.
Requirements
- Previous experience in a client-facing or customer service role (veterinary, medical, or hospitality preferred)
- Strong communication skills, both verbal and written
- Ability to manage phones, schedules, and client interactions with professionalism and empathy
- Comfort using computers and electronic medical records systems (training provided)
- Attention to detail, especially when handling client information and payments
- A calm, kind presence—even when things get busy
- Availability for evening or weekend shifts as needed
Responsibilities
- Check clients in and out
- Manage phone calls and scheduling
- Handle electronic medical records with accuracy
- Support communication between clients and the clinical team
Benefits
- No overnights or major holidays
- Birthday is a paid holiday
- Paid time off
- Up to six weeks of paid parental and adoptive leave
- Dedicated work time for mentorship and 1:1 growth conversations
- Support for ongoing training and continuing education, including CE opportunities
- 100% company-paid employee health, dental, and life insurance premiums
- Additional employer-sponsored vision, disability, HSA, 401(k), and Employee Assistance Program
- Employee pet care discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
