Veterinary Client Service Representative - Urgent Care
About The Position
We understand that in urgent care, every moment matters�and a positive client experience begins the moment a client walks through the door. Pieper Veterinary is seeking a compassionate and reliable Veterinary Client Service Representative to join our dedicated team at Pieper Madison � Urgent Care in Madison, CT . In this fast-paced environment, you will be the first point of contact for pet owners during some of their most stressful and emotional moments. Your ability to remain calm, empathetic, and organized will make a meaningful difference in the experience of our clients and their pets. Our vision is a simple one, to make the community and the animals and people in it happier and healthier.
Requirements
- Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
- Familiarity with veterinary terminology or a willingness to learn.
- Excellent verbal and written communication skills to interact with clients, and staff.
- Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
- Ability to handle challenging client situations with tact, patience, and understanding.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
- Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
- Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
- Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
- Willingness to continue learning and stay updated on best practices in client service and veterinary care.
- Must be 18 years or older to apply.
Nice To Haves
- Experience with EzyVet and Smartflow are an additional plus but not required.
Responsibilities
- Answering phones
- Making appointments
- Navigating communications between clients and the medical team
- Handling patients on a leash or in a carrier
- Assisting with other duties as needed
- Working collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations
Benefits
- Supportive culture with social events & team building
- Competitive paid time off & holidays
- Career Growth & Training Opportunities
- 401(k) plan with a strong employer match
- Employee pet care discount
- Annual uniform allowance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
