Veterinary Client Service Representative - Primary Care
About The Position
Are you passionate about providing exceptional customer service and making a difference in the lives of pets and their owners? We are excited to announce the opening of our brand-new primary care location � Elm City Vet � Primary Care . We are looking for a dedicated Veterinary Client Service Representative to join our team! As the first point of contact for our clients, you will play a crucial role in creating a welcoming and positive experience for both pets and their families. If you are a compassionate, detail-oriented professional with a love for animals, this is your chance to be part of something truly special! Our vision is a simple one, to make the community and the animals and people in it happier and healthier. Elm City Vet is located right on vibrant Orange Street in the heart of New Haven. This brand-new build will feature a spacious lobby to give pets and their families ample space to comfortably relax. Our five exam rooms feature double entry to not only maximize efficiency but also promote a safe environment for all pets and their people. Pieper Veterinary is a highly respected family of emergency, specialty, urgent care and primary care hospitals in CT, PA, MA, and ME.
Requirements
- Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
- Familiarity with veterinary terminology or a willingness to learn.
- Excellent verbal and written communication skills to interact with clients, and staff.
- Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
- Ability to handle challenging client situations with tact, patience, and understanding.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
- Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
- Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
- Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
- Willingness to continue learning and stay updated on best practices in client service and veterinary care.
Nice To Haves
- Experience with EzyVet and Smartflow are an additional plus but not required.
Responsibilities
- Serve as the first point of contact for clients, creating a welcoming and positive experience.
- Handle client and interpersonal communication with skill and ease.
- Thrive in a fast-paced, high-volume setting.
- Remain calm during emotional and stressful situations.
- Handle patients on a leash or in a carrier.
- Collaborate with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
- Assist with other duties as needed and work effectively in a team-oriented environment.
- Deliver exceptional service.
- Remain calm and composed under pressure, especially in high-stress or emotional situations.
- Continue learning and stay updated on best practices in client service and veterinary care.
Benefits
- Competitive paid time off & holidays
- Career Growth & Training Opportunities
- Comprehensive medical, dental, and vision insurance
- Mental Health Focused Services
- 401(k) plan with a strong employer match
- Up to 75% employee pet care discount
- Annual uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
