Client Service Representative - Primary Care
About The Position
Pieper Veterinary is seeking a kind, compassionate, and detail-oriented Client Service Representative with a focus on Primary Care to join their team in Middletown, Connecticut. The practice aims to make the community, and the people and animals within it, happier and healthier. The role involves working in a collaborative environment within a VECCS Level 1 Certified Hospital that includes specialists in various fields and experienced veterinarians. The company values career advancement through internal promotion, offers continuing education opportunities, and promotes an inclusive environment.
Requirements
- Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
- Familiarity with veterinary terminology or a willingness to learn.
- Excellent verbal and written communication skills to interact with clients and staff.
- Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
- Ability to handle challenging client situations with tact, patience, and understanding.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
- Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
- Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
- Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
- Willingness to continue learning and stay updated on best practices in client service and veterinary care.
- Must be 18 years or older to apply.
Nice To Haves
- Experience with EzyVet and Smartflow are an additional plus but not required.
Responsibilities
- Serve as the first point of contact for clients, ensuring a positive experience from the waiting room onwards.
- Navigate client and interpersonal communication with skill and ease.
- Handle patients on a leash or in a carrier.
- Fill medications for clients.
- Collaborate with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
- Assist with other duties as needed and work effectively in a team-oriented environment.
- Deliver exceptional service.
Benefits
- Supportive culture with social events & team building
- Competitive paid time off & holidays
- Career Growth & Training Opportunities
- Comprehensive medical, dental, and vision insurance
- Mental Health Focused Services
- 401(k) plan with a strong employer match
- Employee pet care discount
- Annual uniform allowance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
