Practice Representative - BIDMC Primary Care Service

Beth Israel Lahey Health

6d•$21 - $28•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Make an Impact Every Day! Be the welcoming face and trusted guide for patients and visitors. In this role as a Practice Representative, you’ll deliver clear communication, excellent service, and smooth coordination to ensure every patient experience is positive and efficient. The schedule for this role is Monday - Friday, 8 am - 4:30 pm.

Requirements

High School Diploma or GED
0–1 year of related experience
Basic computer skills, including navigating web-based systems
Read and write in English to follow instructions and communicate effectively
Understand and speak English to respond to routine questions from patients and staff
Collaborate respectfully with colleagues and contribute to a positive work environment
Apply basic concepts and procedures effectively in routine situations
Stay calm and effective in fast-paced or stressful situations
Sedentary role (primarily seated)
Occasional standing, walking, and light lifting (up to 10 lbs)

Nice To Haves

Associate’s degree
1 year of experience in healthcare, customer service, or hospitality

Responsibilities

Serve as a primary point of contact for patients, visitors, and staff—both in person and by phone
Provide accurate information, directions, and guidance with a courteous, helpful approach
Follow up promptly to ensure all needs are met
Gather complete and accurate information from patients and callers
Prioritize and route communications to providers efficiently
Prepare schedules, medical records, and documentation in line with quality standards
Maintain strict patient confidentiality across all communication channels
Complete patient check-in, registration, and demographic/financial verification
Confirm insurance requirements, including prior authorizations, referrals, and pre-certifications
Collect required co-payments according to established standards
Direct patients to the appropriate next step in their care journey
Monitor patient and visitor flow within the practice
Proactively address scheduling or flow challenges (e.g., early/late arrivals, provider delays)
Act as a liaison between patients and clinical staff to ensure efficient service delivery
Process patient checkout and schedule follow-up appointments
Coordinate diagnostic tests and lab services while accommodating patient and provider needs
Provide educational materials as appropriate
Enter visit billing tickets accurately