Practice Manager, Primary Care

Mass General Brigham•Westwood, MA

2d•$65,998 - $96,034•Onsite

About The Position

Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering coordinated and comprehensive experiences across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. We are seeking a full-time Practice Manager to oversee day-to-day primary care operations for our Watertown and Westwood locations. At both locations, we offer a full range of primary care services for patients of all ages – from routine check-ups and health screenings to complex diagnostic evaluation and treatment. This Practice Manager will oversee a team of 5 providers and 10 staff members (clinical and non-clinical) in Watertown, and a team of 12 providers and 3 nurses in Westwood. The practices are open Monday-Friday from 8am-5pm. Are you ready to bring your skills to this practice and join us in driving community-based ambulatory care forward?

Requirements

Bachelor's Degree Related Field of Study required
5-7 years Supervisory experience required
5-7 years' Experience working in a healthcare environment required
Strong understanding of Microsoft Office, including Excel.
Strong communication and organizational skills.
Strong and proven leadership skills.
Ability to work with staff of all levels.
Excellent time management skills.
Strong analytical and math skills.
Knowledge of Accounting Principles, physician billing, and revenue cycle management.
Ability to adapt to multiple and rapidly changing priorities and deadlines.

Nice To Haves

The ideal candidate is a driven leader who values being part of a highly collaborative team built upon respect, teamwork, and providing high-quality care to our patients.
We are seeking an adaptable, receptive, and a dynamic “people leader” with proven operations experience who is energized by the opportunity to be hands‑on—strengthening operations, supporting teams, and turning challenges into meaningful improvements.
Success in this role requires strong interpersonal skills, the ability to motivate individuals with varied strengths, and a commitment to aligning team efforts with strategic goals.

Responsibilities

Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules.
Evaluates daily staffing needs and coordinates replacement of staff.
Performs hiring, orientation, and evaluation of staff. Administers corrective action if appropriate.
Assists in the career development of practice employees through ongoing coaching, counseling, and training.
Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff.
Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes.
Collaborates with practice leaders on the preparation of the practice's annual budgets.
Oversees the department’s payroll, including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures.