Practice Manager - BIDMC Urology

Beth Israel Lahey Health•Boston, MA

1d•$70,720 - $113,152•Onsite

About The Position

The Practice Manager leads the daily clinical and administrative operations of a high-performing ambulatory practice. This role ensures exceptional patient service, efficient workflows, and strong team leadership across hospital-based, community-based, or private practice settings. You’ll play a key role in driving operational excellence, optimizing resources, and supporting both patients and providers in a fast-paced healthcare environment.

Requirements

High School Diploma or GED
5–8 years of related experience
1–3 years of supervisory or management experience
Minimum 5 years of experience in hospital and ambulatory clinic operations
Strong analytical skills
Knowledge of Medical terminology
Knowledge of Business and financial systems
Proven organizational, initiative, and problem-solving skills
Ability to respond effectively to both routine and complex situations
Proficiency with Web-based systems
Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)

Nice To Haves

Bachelor’s degree
Experience in process improvement
Experience in leadership development

Responsibilities

Plan and execute department and division goals, programs, and objectives
Implement and manage business plans, including strategies, timelines, outcomes, and performance metrics
Continuously adjust plans in response to market changes and organizational priorities
Oversee all day-to-day administrative and operational processes
Manage staff scheduling, assignments, and workflow efficiency
Ensure smooth execution of: Co-payment collection at time of service, Referral management, Pre-registration processes, Visit documentation and ticket entry
Actively support clinic operations and patient care delivery
Coordinate patient flow, care delivery, and discharge activities
Oversee scheduling, registration, and billing accuracy
Ensure team members are trained, supported, and continuously developing
Implement and manage systems related to scheduling, managed care, and patient data
Maintain data accuracy and optimize workflows
Lead projects to improve: Patient access, Call/telephone systems, Patient and provider satisfaction
Monitor provider schedules (MDs, NPs, social workers, etc.)
Ensure appropriate staffing levels and patient scheduling
Support clinical teams and ensure supply availability
Oversee accuracy of patient care activities, services, and lab coordination
Direct daily work of team members
Lead all aspects of employee lifecycle: Hiring, Performance evaluations, Corrective actions, Terminations
Own department budget planning, monitoring, and performance