Veterinary Assistant - Discharge Coordinator

Sirius Veterinary Orthopedic Center•Omaha, NE

4d•$20 - $22

About The Position

The Discharge Coordinator manages the patient's journey from surgery to home, serving as a link between the surgical team, clients, referring veterinarians, and the rehabilitation partner. The role ensures orthopedic patients leave Sirius Veterinary Orthopedic Center safely and on time, owners understand post-operative care, and referring clinics are kept informed. The coordinator also supports the doctor's assistant team as needed and performs doctor's assistant duties when required. The schedule is Monday 7:00 a.m.–11:30 a.m., Tuesday–Thursday 7:00 a.m.–4:30 p.m., and Friday 8:00 a.m.–5:00 p.m. Sirius Veterinary Orthopedic Center is a referral-only veterinary practice specializing in orthopedic procedures for small animals and serving the Omaha, Lincoln, and Council Bluffs metro area.

Requirements

High school diploma or GED required.
1–2 years of experience in a veterinary hospital or in client service in a medical setting.
Knowledge of medical terminology, common post-operative medications, veterinary hospital procedures, and medical recordkeeping.
Comfort with computers, client texting platforms, and veterinary practice management software.
Ability to explain medical instructions plainly, verbally and in writing, and handle emotionally stressful conversations calmly and compassionately.
Strong time-management and organizational skills, with attention to detail when checking medications, instructions, and invoices.
Ability to safely handle and restrain dogs and cats, including large post-operative patients.
Excellent verbal and written communication skills.
Compassionate and empathetic approach to client interactions.
Proficiency with computers and veterinary software systems.

Nice To Haves

Certificate or degree in veterinary technology or a related field.
Experience in a specialty, surgical, or orthopedic hospital.

Responsibilities

Educate clients on discharge instructions, including medication administration, wound care, and feeding guidelines.
Prepare and verify discharge paperwork, invoices, medications, and special diets for accuracy and completeness.
Conduct follow-up calls to monitor patient recovery, answer client questions, and reinforce compliance with care plans.
Organize and return patient belongings at discharge, including medications and lick sleeves.
Collaborate with veterinarians and veterinary technicians to resolve discharge delays or complications.
Document discharge instructions, communications, and follow-up notes in electronic health records.
Communicate calmly, compassionately, and effectively with clients, including in emotionally stressful situations.
Respond to client communications via text or email in a timely and efficient manner.
Assist the doctor's assistant team when available.
Perform doctor's assistant duties as needed, including appointments, surgery intakes, surgical reports, radiographs, blood draws, and laser therapy.