Veterinary Discharge Coordinator

Ethos Veterinary Health•Cockeysville, MD

1d•$22 - $24•Onsite

About The Position

The Veterinary Discharge Coordinator supports clear communication between the hospital, clients (including owners and PCVet), and internal teams. The coordinator assists doctors with client communication, responds to questions after discharge, and facilitates an efficient transition from in-hospital care to continued or home care. The role also supports patient records and client communications, including laboratory and radiology results, callbacks, and follow-ups, and reviews in-hospital billing to identify discrepancies as needed. This position is based at Pet+ ER in Hunt Valley, Maryland, and is scheduled for three 12-hour shifts per week, Sunday through Tuesday, from 6 a.m. to 6 p.m. Compensation is $22–$24 per hour, based on experience and skill set. Ethos Veterinary Health is part of the NVA Group and operates a network of 140 specialty and emergency hospitals. The organization describes its work as advancing veterinary science, raising standards, and putting innovation into practice. It emphasizes mentorship, learning, teaching, discovery, and professional growth. Pet+ER identifies service excellence, integrity, teamwork, innovation, and goal orientation as its core values.

Requirements

High school diploma or GED.
Basic math, reading, and writing skills.
At least 3 years of experience working in a team of 10 or more.
At least 3 years of experience working in a specialty veterinary environment.
Bachelor’s degree in a relevant discipline.
General phone etiquette.
Computer literacy, especially with Windows-based programs.
Ability to answer a multiline telephone system.
Understanding of the basic services provided by emergency and specialty veterinary practices.
Excellent customer service skills.

Responsibilities

Update discharge information in the appropriate PIM system when instructed by a doctor.
Facilitate scheduling for all discharges.
Ensure discharge tasks and medications are completed and prepared before scheduled discharges.
Triage and respond to client questions and concerns, including questions after discharge.
Assist with maintaining laboratory callback sheets in the doctor’s station.
Communicate effectively with PCVet.
Remain aware of customer service representative support needs.
Answer phones and take messages for team members, ensuring messages are delivered promptly.
Ensure triage clipboards are readily available; collect completed patient clipboards and organize them for scanning.
Clean rooms and the lobby, and mop as needed.
Print patient stickers.
Maintain confidentiality regarding clients and patients served by the practice.
Learn and accurately use the medical records system to maintain medical records and invoicing.
Maintain professional and accurate interdepartmental communications regarding patient and client issues.
Promote open communication about daily practice operations.
Maintain inventory of food samples, pill cutters, and discharge folders.
Review in-hospital billing and audit it when needed to address discrepancies.
Show respect for clients, team members, and animals, living or deceased.

Benefits

Health insurance, including medical, dental, and vision coverage.
Retirement benefits and 401(k) savings options.
Paid time off, including sick leave and vacation.
Short-term and long-term disability insurance.
Life insurance.
Continuing education allowance and professional development support, including free access to VetBloom (RACE-approved CE).
Partnership with the Penn Foster Veterinary Technician Program.
Career path and professional development opportunities.
Uniform allowance.
Employee assistance programs.
Employee pet discounts.