Admission - Discharge Coordinator

Dartmouth Health•Hampstead, NH

About The Position

Coordinates the hospital admission process, from responding to inquiries and educating prospective patients, families, and practitioners about treatment programs and services to confirming insurance authorization or alternative payment before admission. Works collaboratively with hospital staff to review and schedule admissions and with community-based referral sources to obtain required referral information and documentation. The role also manages daily admission flow, coordinates pending admissions, completes admission documentation, and supports patient safety and quality improvement activities.

Requirements

Bachelor's degree from a recognized college or university with a major in a healthcare-related field; each additional year of approved formal education may substitute for one year of required work experience.
Two years of clinical experience in a healthcare setting; each additional year of approved work experience may substitute for one year of required formal education.
BLS Certification within 30 days of hire.
CPI Certification within 3 months of hire.

Nice To Haves

Alignment with New Hampshire’s System of Care, supporting services that are family-driven, youth-guided, community-oriented, trauma-informed, and culturally and linguistically competent.

Responsibilities

Educate prospective patients and families about hospital treatment programs and services, level-of-care criteria, insurance coverage, and other payment procedures.
Complete telephone intakes and schedule level-of-care evaluations when feasible.
Obtain referral information during telephone intakes, including reason for referral, clinical presentation, level of functioning, demographics, living situation, and insurance coverage.
Accept referrals from community emergency services providers and other practitioners, gathering the demographic and clinical information needed for review by medical staff or the Review Team.
Verbally present active referrals to Admission Clinicians, medical staff, and/or the Review Team for admission decisions.
Communicate referral acceptance or deferral, obtain insurance authorization or alternative funding information, and schedule patient arrival.
Coordinate pending admissions with clinical, supervisory, and unit-based staff, including updating anticipated arrival times, providing available clinical documentation, and accommodating special treatment considerations.
Manage daily admission flow, including scheduling level-of-care evaluations and direct admissions.
Respond to admission inquiries in a timely, efficient, and professional manner.
Facilitate patient sign-in by reviewing and completing required admission documentation in accordance with Joint Commission and Medicare standards.
Promote patient safety, immediately report medical errors and significant events to the nurse in charge, and participate in hospital safety training and Performance Improvement activities.