Veterinary Assistant - Discharge Coordinator

Sirius Veterinary Orthopedic Center•Omaha, NE

About The Position

The Discharge Coordinator guides orthopedic patients from surgery through their return home, coordinating among the surgical team, clients, referring veterinarians, and a rehabilitation partner. The role ensures patients are discharged safely and on time, owners understand post-operative care, and referring clinics receive updates. The coordinator also supports the doctor's assistant team as needed, including performing doctor's assistant duties when needed. The schedule is Monday 7:00 a.m.–11:30 a.m., Tuesday through Thursday 7:00 a.m.–4:30 p.m., and Friday 8:00 a.m.–5:00 p.m. Sirius Veterinary Orthopedic Center is a referral-only veterinary practice serving small animals in the Omaha, Lincoln, and Council Bluffs metro area, with a focus on orthopedic procedures.

Requirements

High school diploma or GED.
One to two years of experience in a veterinary hospital or in client service in a medical setting.
Knowledge of medical terminology, common post-operative medications, veterinary hospital procedures, and medical recordkeeping.
Comfort with computers, client texting platforms, and veterinary practice management software.
Ability to explain medical instructions verbally and in writing using plain language, and to handle emotionally stressful conversations calmly and compassionately.
Strong time-management and organizational skills, with attention to detail when checking medications, instructions, and invoices.
Ability to safely handle and restrain dogs and cats, including large post-operative patients.
Excellent verbal and written communication skills.
Compassionate and empathetic approach to client interactions.
Proficiency with computers and veterinary software systems.

Nice To Haves

Certificate or degree in veterinary technology or a related field.
Experience in a specialty, surgical, or orthopedic hospital.

Responsibilities

Educate clients about discharge instructions, including medication administration, wound care, and feeding guidelines.
Prepare and verify discharge paperwork, invoices, medications, and special diets for accuracy and completeness.
Conduct follow-up calls to monitor patient recovery, answer client questions, and reinforce compliance with care plans.
Organize and return patient belongings, such as medications and lick sleeves, at discharge.
Work with veterinarians and veterinary technicians to resolve discharge delays or complications.
Document discharge instructions, communications, and follow-up notes in electronic health records.
Communicate calmly, compassionately, and effectively with clients, particularly in emotionally stressful situations.
Respond to client communications by text or email in a timely and efficient manner.
Assist the doctor's assistant team when available.
Perform doctor's assistant duties as needed, including appointments, surgery intakes, surgical reports, radiographs, blood draws, and laser therapy.