Veterans Disability On-Call Attorney

Berry Law Firm

1d•Remote

About The Position

The Veterans Disability On-Call Attorney is a licensed attorney responsible for serving as the primary legal resource for client communication within the Veterans Disability practice. This role focuses exclusively on communicating with Veterans by phone and email. The On-Call Attorney answers legal questions, explains the appeals process, addresses client concerns, and supports the firm’s legal teams by handling attorney-level communications. There is no individual caseload, no legal drafting, and no hearings. Instead, attorneys spend the majority of their day speaking with clients, returning calls, responding to emails, and helping Veterans understand their cases. Success in this role requires excellent communication skills, sound legal judgment, emotional resilience, and the ability to handle a high volume of client interactions in a fast-paced environment. This is a remote position. Attorneys are expected to remain available by phone throughout the workday and respond promptly to incoming client needs.

Requirements

Juris Doctor (J.D.) from an accredited law school.
Active license to practice law in at least one U.S. jurisdiction.
Excellent verbal communication skills.
Strong interpersonal and active listening skills.
Ability to explain complex legal concepts in plain language.
Professional judgment and emotional intelligence.
Ability to manage a high volume of phone calls and emails.
Strong organizational and documentation skills.
Ability to work independently in a remote environment.

Nice To Haves

Experience with Veterans Disability law or administrative law.
Experience in a client-facing legal role.
Experience handling high-volume client communications.
Experience de-escalating difficult conversations.
Military service or familiarity with military culture.

Responsibilities

Answer inbound phone calls from Veterans with legal questions about their cases.
Return outbound phone calls promptly.
Respond to client emails and other attorney-level communications.
Explain VA claims and appeals processes in a clear, professional, and compassionate manner.
Address client concerns and help resolve issues before they escalate.
Deliver difficult news with empathy and professionalism.
Build trust while setting realistic expectations.
Document client communications accurately within the firm’s case management system.
Escalate issues requiring additional legal review or operational support when appropriate.
Provide a consistent, high-quality experience for every Veteran.
Maintain professionalism during difficult or emotionally charged conversations.
De-escalate frustrated or upset clients.
Work collaboratively with Client Experience, and attorneys to ensure client questions are resolved efficiently.
Help improve client satisfaction through proactive communication.
Handle a high volume of inbound and outbound client communications each day.
Remain available by phone during scheduled work hours (8:00 AM – 5:00 PM Central Time).
Respond to client communications promptly.
Meet productivity and quality expectations while maintaining exceptional client service.
Maintain accurate documentation of every client interaction.