Veterans Disability Operations Manager

Berry Law Firm

About The Position

Berry Law is a veteran-led law firm with a warrior ethos that extends to how we support our team. We believe in excellence, leadership, and service — and we're looking for someone who shares those values to join our team. Mission Build and maintain a high-performing VA Disability operation through operational analytics, process improvement, workflow optimization, and accountability. Ensure the practice can scale efficiently while maintaining consistency, quality, and predictable outcomes. Position Summary The VA Operations Manager reports directly to the Chief Operating Officer and is responsible for monitoring, analyzing, and improving operational performance across the VA Disability practice. This role focuses on identifying inefficiencies, eliminating bottlenecks, improving workflows, and creating scalable systems that enable platoons to operate at peak performance. The VA Operations Manager provides visibility into operational health through data, reporting, and performance analytics while driving initiatives that improve throughput, reduce delays, and increase consistency across the practice. Working closely with Platoon Leaders, IT & Development Teams, Legal Teams, and Administrative Teams, this role ensures operational standards are executed consistently and that leadership has the information necessary to make informed decisions. This is a highly analytical and execution-oriented role for someone who enjoys solving complex operational problems, building structure, driving accountability, and leading continuous improvement in a fast-paced environment.

Requirements

5+ years of operations management, business operations, process improvement, project management, or operational excellence experience
Experience supporting high-volume professional services, legal, healthcare, insurance, financial services, or similar operational environments
Strong analytical and problem-solving skills
Experience building operational reporting and performance dashboards
Proven track record of process improvement and workflow optimization
Advanced proficiency with Excel, reporting tools, and operational analytics
Experience driving accountability through metrics, reporting, and operational performance management

Nice To Haves

Experience in a law firm, VA disability practice, claims environment, or regulated professional services industry
Experience with Lean, Six Sigma, EOS, or Continuous Improvement methodologies
Experience with Filevine or similar case management systems
Experience implementing workflow automation and process redesign initiatives

Responsibilities

Develop and maintain operational dashboards, scorecards, and reporting systems
Monitor key performance indicators across all platoons
Analyze operational trends and identify emerging risks, bottlenecks, and performance gaps
Conduct recurring operational reviews and performance assessments
Deliver regular reporting to the COO and operational stakeholders
Provide data-driven recommendations to improve operational efficiency and effectiveness
Monitor operational performance against established benchmarks and expectations
Identify missed operational metrics, declining performance trends, and execution gaps
Communicate operational performance results to Platoon Leaders and leadership
Hold teams accountable to established operational standards and performance expectations
Partner with Platoon Leaders to develop and implement corrective action plans when performance falls below expectations
Track corrective actions to completion and verify improvement results
Escalate persistent operational issues, risks, and performance concerns to the COO
Drive transparency through performance reporting, scorecards, and operational reviews
Ensure operational commitments, deadlines, and workflow expectations are consistently met
Identify inefficiencies and process breakdowns throughout the case lifecycle
Conduct root-cause analysis on operational challenges and recurring issues
Design and implement process improvements that increase efficiency, consistency, and scalability
Eliminate waste, duplication, unnecessary handoffs, and workflow friction
Improve workflow design to reduce delays and increase throughput
Create sustainable systems that support long-term growth and operational excellence
Evaluate and recommend automation opportunities where appropriate
Establish and maintain operational standards across the VA practice
Conduct operational audits to ensure adherence to workflows, procedures, and firm standards
Monitor consistency of execution across platoons and departments
Identify recurring operational failures and implement preventative controls
Ensure operational processes remain aligned with firm objectives and growth initiatives
Support the development of operational best practices across the organization
Create, maintain, and improve Standard Operating Procedures (SOPs)
Document workflows, policies, operational standards, and process changes
Ensure operational documentation remains current, accurate, and actionable
Partner with subject matter experts to standardize best practices across teams
Support training and onboarding initiatives through effective process documentation
Monitor workload trends and resource utilization across platoons
Identify capacity constraints before they impact operational performance
Assist leadership with workload forecasting and operational planning
Recommend resource allocation adjustments based on operational data
Support scaling initiatives as case volume and organizational complexity increase
Lead operational improvement initiatives assigned by the COO
Support implementation of new technology, reporting systems, and workflow enhancements
Coordinate cross-functional operational projects
Measure effectiveness and adoption of implemented solutions
Develop recommendations for future operational investments and improvements

Benefits

Berry Law has been recognized nationally for both its workplace culture and rapid growth, including:
5000: One of America’s Fastest-Growing Private Companies (six consecutive years)
Law Firm 500: One of the Fastest-Growing Law Firms in the Nation (five consecutive years)
Best in Business: Recognized for Veteran Support
US. Department of Labor HIRE Vets Medallion Award
Secretary of Defense Pro Patria Award
Military Times Best for Vets: Employers
US. News & World Report Best Companies to Work For

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