Veteran Service Assistant - Overnight - Phoenix

U.S.VETS • Phoenix, AZ

1d • Onsite

About The Position

This frontline role is essential to providing daily support and ensuring a safe, respectful, and structured living environment for the veterans we serve. Join U.S.VETS, the leading nonprofit working to end veteran homelessness, as a Veteran Service Assistant. This role requires someone who is calm under pressure, compassionate, and committed to safety.

Requirements

• High School Diploma or equivalent required.
• Experience working with veterans, individuals in recovery, or similar populations preferred.
• Strong interpersonal and communication skills.
• Ability to remain composed in high-stress situations and apply sound judgment.
• Commitment to fostering a safe, sober, and respectful environment.
• Basic computer literacy.
• Valid driver’s license required.
• Must meet company insurance requirements and complete a provided driver training course.
• Experience with programs, client population, similar populations, or other relevant experience preferred.
• Ability to work collaboratively with residential staff.
• Must promote client-centered philosophy and skilled in creating/maintaining a sober environment.
• Must be energetic, dedicated to mission and flexible.

Nice To Haves

• Valid driver’s license preferred (company vehicle use may require additional training and insurance eligibility).

Responsibilities

• Deliver daily essential services such as meals, hygiene supplies, and shelter with dignity and care.
• Support veterans with their needs, concerns, and transitions—including move-ins and move-outs—while maintaining a client-first approach.
• Respond to and help prevent verbal and physical altercations; document incidents and report to site leadership promptly.
• Implement and uphold all safety protocols, including bed checks, emergency response actions, and room inspections to ensure a clean and hazard-free facility.
• Work closely with clinical and residential staff to maintain a therapeutic and supportive environment.
• Assist with facility cleanliness, maintenance, inventory supply needs, and preparation for inspections.
• Maintain logs, reports, and documentation of services, safety checks, and client interactions.
• Weekly cleaning of residential units and administration building, as well as common areas in the adjoining building.
• General dusting of the entire building common areas only.
• All desks, tabletops and countertops to be wiped down and sanitized.
• All floors to be vacuumed, mopped, and swept accordingly.
• Trash removal all cans, utilizing dumpster on site, replenish trash bags.
• General cleaning in all bathrooms to include: Toilets, floors, sinks, mirrors, replenish supplies.
• Cleaning of breakrooms to include sinks, countertops, tables, trash.
• Cleaning of windows (INSIDE ONLY) on a monthly/as needed basis.
• Cleaning of baseboards and vents on an as needed basis.
• Sweeping of entry steps and mop as needed.
• Additional cleaning, sanitizing as needed in relation to COVID-19.

Benefits

• Gain meaningful experience in residential services, case coordination, and veteran care.
• Access opportunities for growth, training, and impact in the nonprofit sector.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees