Lead Veteran Service Assistant
About The Position
Make an Impact Join a mission-driven team supporting veterans experiencing homelessness as they transition into stable housing. As a Lead Veteran Service Assistant, you will oversee daily residential operations, supervise front-line staff, and ensure veterans receive consistent, high-quality basic services in a safe and structured environment. This role is ideal for a hands-on leader with experience in residential programs, shelter operations, or direct service delivery. Key Responsibilities Supervise daily delivery of residential services including shelter, meals, hygiene, and basic needs Lead and support Veteran Service Assistant staff to ensure consistent, high-quality service delivery Coordinate daily operations, including staff assignments and service coverage Develop weekly staff schedules in partnership with the Veteran Services Coordinator Provide training, coaching, and supervision to residential staff Monitor client behavior and de-escalate conflicts to maintain a safe and stable environment Document and report incidents, including verbal or physical altercations Ensure smooth day-to-day operations and continuity of services Coordinate with leadership to maintain inventory of supplies and meal services Support implementation of sobriety-focused programming, including UA testing Oversee safety protocols and emergency procedures at the site Track and report residential services data and ensure timely documentation Supervise mail and client communication processes within the facility
Requirements
- Minimum of 2 years of leadership experience in nonprofit, shelter, or residential services
- At least 1 year of experience in a Veterans Services, housing program, or similar setting
- Proven ability to supervise and manage front-line staff
- Strong skills in conflict resolution, de-escalation, and client engagement
- Experience working in client-centered environments and supporting sober living or structured programs
- Excellent communication and interpersonal skills
- Basic computer skills for reporting and documentation
- Ability to work independently and as part of a team in a fast-paced environment
- Valid driver’s license and ability to meet insurance requirements
Nice To Haves
- Experience working with veterans, homeless populations, or behavioral health settings
- Experience in residential shelter operations or supportive housing programs
Responsibilities
- Supervise daily delivery of residential services including shelter, meals, hygiene, and basic needs
- Lead and support Veteran Service Assistant staff to ensure consistent, high-quality service delivery
- Coordinate daily operations, including staff assignments and service coverage
- Develop weekly staff schedules in partnership with the Veteran Services Coordinator
- Provide training, coaching, and supervision to residential staff
- Monitor client behavior and de-escalate conflicts to maintain a safe and stable environment
- Document and report incidents, including verbal or physical altercations
- Ensure smooth day-to-day operations and continuity of services
- Coordinate with leadership to maintain inventory of supplies and meal services
- Support implementation of sobriety-focused programming, including UA testing
- Oversee safety protocols and emergency procedures at the site
- Track and report residential services data and ensure timely documentation
- Supervise mail and client communication processes within the facility
Benefits
- Direct impact on the daily lives of veterans in need
- Leadership opportunity in a fast-paced, mission-driven environment
- Collaborative team focused on housing stability and supportive services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
