Veteran Administration Caller - Customer Service

Harmar Mobility LLC•Sarasota, FL

1h•Onsite

About The Position

Harmar Mobility, LLC is a company that manufactures wheelchair lifts for automobiles, stair lifts for the home, and residential and commercial vertical platform lifts, selling to dealers and the government. The company's mission is to "Lift Lives" by providing products that enhance mobility and home access. Harmar is a Great Place to Work® Certified™ organization for 5 consecutive years, prioritizing its company culture. They are seeking callers with high-end customer service skills to verify information for Veteran Administration approved customers and other interested parties. These VA Callers will build relationships with Veteran customers and recommend suitable vehicle lift options that meet their mobility needs and safety standards. Harmar Mobility, LLC is a Drug-Free Workplace and an Equal Employment Opportunity company.

Requirements

1 year of experience
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
An engaging, outgoing personality and passion for helping customers
Ability to communicate well to both prospects and customers
Excellent analytical, decision-making, and organizational skills
Strong typing capabilities and PC proficiency
Administrative and clerical procedures and systems such as Word and Excel
Call Center Experience or similar a must

Responsibilities

Operate telephone to answer calls, provide/verify information, take messages and forward calls as needed
Consult customers over the phone on their home accessibility needs and match the correct products and benefits
Document calls' information into database
Enter warranty information into database
Transmit information or documents to customers, using computer, mail, or facsimile machine
Other duties as required or assigned