Customer Service Agent, FTZ Administration

DSV • Horizon City, TX

17h • Onsite

About The Position

The Customer Service Agent manages client inquiries and ensures quality response in a timely fashion. This role coordinates with the client, internal DSV teams, and external partners to meet and exceed customer expectations while achieving DSV Transportation Management’s internal goals. DSV, founded in 1976, is the world's 3rd largest supplier of global solutions within transport and logistics, operating in over 80 countries. They add value to customers' entire supply chain by transporting, storing, packaging, re-packaging, processing, and clearing all types of goods. The company emphasizes innovation, digitalization, collaboration, accountability, and action, valuing inclusivity and diverse cultures.

Requirements

• High School diploma.
• 2 years’ experience in a logistics, customer service or related field
• Proficient typing and PC skills required
• Proficient with all Microsoft Office computer applications
• English (reading, writing, verbal)
• Intermediate Mathematical Skills
• Ability to listen and comprehend instructions.
• Ability to work independently while recognizing the need to be part of a team.
• Strong aptitude for organization with high volume of paperwork.
• Bring a can do attitude to work every day.
• Willingly assist coworkers with projects.
• Great Work Ethic (puts company’s needs ahead of personal ambition).

Nice To Haves

• College degree.
• 3 years’ experience in a logistics, customer service or related field

Responsibilities

• Responsible for handling inquiries and providing information; primary point of contact with the customer
• Provides expediting, tracing and POD support as required
• Resolves issues raised by the customer quickly and efficiently
• Provides ad hoc reporting and analysis as requested
• Becomes proficient in all DSV Transportation supported operations at the facility
• Documents cost avoidance and savings attained
• Works on special projects and assignments as needed
• Review and transmit Weekly estimate and weekly entry 3461’s and 7501’s
• Track and monitor 214 admissions and customs entries to ensure timely processing and resolve any issues or delays.
• Communicate with customs officials, brokers, and other stakeholders to resolve any customs-related inquiries or problems.
• Enter and Review withdrawals for exportation and IT (QP/WP CBP Forms 7512)
• Ensure all weekly, monthly, quarterly and annual FTZ forms and reports necessary for FTZ operations are submitted and reviewed for accuracy.
• Monitor FTZ operations end to end to include daily processing zone transactions
• Operate the FTZ inventory control and recordkeeping system.
• Communicate with Warehouse personnel for inventory discrepancies
• Maintain accurate records of customs transactions and documentation for audit purposes.
• Provide annual FTZ reports (Yearly Blanket CBP form 216, Annual Reconciliation, Certification Letter, FTZ Board Report)
• Provide guidance and support to colleagues on FTZ-related matters.
• Supports Implementation, Account Management and Customer during account set-up.
• Prepares and maintains Standard Operating Procedures (SOPs) as assigned.
• Performs other duties as required.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees