Veteran's Services Officer Part-Time

Indian River County Board of County Commissioners • Vero Beach, FL

1d

About The Position

This position performs specialized administrative work advising and assisting veterans and their dependents with rights and benefits under federal and state statutes. The role works independently under the general direction of the Veterans Service Manager. It communicates with veterans, veterans' organizations, and civic and business communities; stays current on veterans' affairs; assists with benefit claims; and represents veterans before officials as needed. The position also records assistance in a computer program, helps develop staff training outlines concerning changes to veterans' benefits laws, and conducts visits to veterans' residences. Other job-related duties may be assigned.

Work is performed primarily in a standard office setting, with frequent contact with staff and the public. Duties involve use of computers and standard office equipment and are typically performed at a desk or workstation. The position may involve extended sitting and occasional standing, walking, bending, reaching, and lifting or carrying objects weighing up to 20 pounds.

Requirements

• An associate's degree from an accredited college or university in a related field and four years of experience, or an equivalent combination of education and experience.
• Possess and maintain a valid Florida driver's license with an acceptable driving record.
• Meet the specified veteran eligibility requirements: service in the U.S. Armed Forces during a period of war as defined in Title 38, U.S.C.; at least 18 months of active duty; and separation under honorable conditions, or be the surviving spouse of such a veteran. The stated exceptions include qualifying honorable discharge for service-connected or aggravated medical reasons before 18 months of active duty, completion of a tour of duty other than active-duty training regardless of its length, or fulfillment of the military obligation other than through active-duty training or reserve duty.
• Satisfactorily complete Florida Department of Veterans' Affairs training upon hire and periodic refresher training thereafter.
• Knowledge of federal and state laws, rules, and regulations governing veterans' benefits.
• Ability to exercise good judgment in counseling and assisting with veterans' problems.
• Ability to enlist and retain the respect, confidence, and cooperation of veterans and veterans' agencies.
• Ability to interpret and enforce federal and state statutes dealing with veterans' affairs.
• Ability to establish and maintain effective working relationships with employees, veterans, their dependents, civic groups, and the general public.
• Ability to communicate clearly and concisely, orally and in writing.

Responsibilities

• Communicate with the veterans' community, veterans' organizations, and civic and business communities as directed.
• Attend conferences and conventions relating to veterans' affairs to remain informed about matters affecting veterans' benefits.
• Advise and assist veterans and their dependents in presenting claims for disability compensation, pensions, medical care, insurance, burial, vocational rehabilitation, loans, job counseling, and other eligible benefits.
• Contact doctors and other individuals to obtain official affidavits and evidence for claimants.
• Enter information about assistance provided into a computer program daily.
• Participate in developing outlines for in-house training sessions about new or changing laws regarding veterans' benefits.
• Represent veterans before various officials as necessary to establish claims.
• Conduct routine visits to veterans' residences to assist with claims and service requests.
• Perform other job-related duties as required.

What This Job Offers

• Job Type: Part-time
• Education Level: Associate degree