Guest Services Officer (Part Time)

The Nelson-Atkins Museum of Art • Kansas City, KS

1d • Onsite

About The Position

The Guest Services Officer helps ensure a safe, welcoming experience for museum visitors and staff. The officer provides courteous assistance, handles stressful situations with confidence and diplomacy, and alerts a supervisor to problems or potentially difficult situations. The role protects museum art and property by observing people at an assigned post, following post procedures, and responding to emergencies by evacuating visitors and employees as quickly as possible.

The part-time schedule is Monday 9:30 a.m.–5:00 p.m., Thursday 9:30 a.m.–9:00 p.m., and Friday 9:30 a.m.–5:00 p.m. The position is nonexempt and pays $15.45 per hour. The museum conducts pre-employment background checks and is an equal opportunity employer. Individuals with disabilities may contact the People and Culture Department to request an accommodation.

Requirements

• High school diploma or GED, with demonstrated reading and writing proficiency in English.
• Solid job history, excellent attendance, and reliability.
• Ability to explain guidelines and answer questions courteously and professionally.
• Ability to ask questions when directions are unclear.
• Ability to maintain confidentiality about Museum security information.
• Ability to stand and remain alert for extended periods.
• Good sight and hearing acuity and ability to climb stairs.
• Maintain a neat, clean appearance and meet uniform standards.

Responsibilities

• Assist visitors and staff politely and courteously.
• Handle stressful situations confidently and diplomatically; bring problems or potentially difficult situations to a supervisor's attention.
• Observe people at the assigned post to prevent theft or damage to art and museum property, both inside the museum and on its grounds.
• Follow post procedures, including inspecting and counting items in the assigned gallery, completing incident reports, visually sweeping the post, and picking up objects that could harm visitors or employees.
• Evacuate visitors and employees from the museum as quickly as possible in emergencies.
• Handle multiple situations efficiently and professionally.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED