Veteran and Military Community Center Coordinator

National University•Los Angeles, CA

6d•$25 - $32•Onsite

About The Position

The Veteran and Military Community Center Coordinator provides assistance and training to military-affiliated and veteran students related to GI Bill funding, military transition counseling, and project and event coordination. Under the direction of the Veteran Center Associate Director, the coordinator serves as a subject matter expert on military transition to university life and supports Veterans Affairs and other departments with guidance and information. The role advocates for student veterans, helps resolve educational-benefit and academic concerns, and coordinates outreach, training, orientations, and other community events. The position is onsite at the Los Angeles Center and requires about 10% travel, primarily within Southern California and to conferences related to serving military and veteran students. Evening and weekend work may be required.

Requirements

At least three years of experience with veterans and/or military personnel.
At least one year of experience in higher education in Student Services, Student Affairs, Academic Advising, or a related student-facing position.
Ability to understand and empathize with challenges associated with military service.
Demonstrated knowledge of and involvement with military support services for service members and their families.
Excellent public-speaking and interpersonal communication skills.
Proven history of referring military community members to appropriate services when appropriate.
Ability to develop rapport with non-traditional students.
Strong organizational and follow-through skills.
Administrative skills to facilitate operations.
Established problem-solving abilities and resource application.
Ability to work both as part of a team and independently, with little to no supervision.
Ability to work effectively with internal and external stakeholders.
Ability to travel, including some air travel.
Ability to work evenings and weekends.
Training and experience counseling students on military and veteran educational benefits.
Training and experience counseling students on military and veteran medical and social-service benefits.
Valid driver’s license and dependable transportation.
Frequently sit, talk, use hands to type, handle, feel, or operate tools or controls, and reach with hands and arms; occasionally walk and lift or move objects up to 25 pounds.

Nice To Haves

Bachelor’s degree preferred, particularly in psychology, social work, communications, or a related helping profession.
Military service preferred.
Higher education experience preferred.
Experience working in a technology-driven enterprise preferred.

Responsibilities

Respond to student questions related to disability services.
Assist the Associate Director with day-to-day Veteran and Military Community Center operations.
Advocate for student veterans on educational-benefit and academic issues, collaborating with internal stakeholders to support student success and resolve problems.
Answer or troubleshoot programmatic and first-tier certification questions.
Plan and implement interdepartmental outreach with other student services departments.
Develop, implement, and maintain training on student veteran educational benefits, and provide ongoing training to newly enrolled student veterans and university-wide admissions advisors.
Coordinate Quarterly Welcome Aboard Orientation events, First Week Jam events, and other recurring or standalone center events.
Serve as the first point of contact and subject matter expert for inquiries and concerns related to military-affiliated and veteran students.
Provide military cultural awareness information and training to university staff and faculty.
Collaborate with student services departments to create and implement student veteran success programs.
Coordinate and facilitate center outreach, including First Week Jam events, classroom visits, and community events.
Participate in department and special projects as needed.
Maintain reasonable and consistent attendance to fulfill position requirements.
Represent the center at offsite tabling events, meetings, and community initiatives.
Perform other duties as assigned.