Veteran and Military Affairs Specialist - 530982

The University of Alabama • Tuscaloosa, AL

8d • Hybrid

About The Position

The Veterans and Military Affairs Specialist provides parents and students with information about options available under Veterans Administration Educational Benefits. The specialist completes accurate and timely certifications in the VA Once system and advises students on the benefits they may receive, benefit terms and duration, and the consequences of failing to comply with VA policies and procedures.

The role interfaces with Student Receivables and Academic Records staff and academic advisers across campus. It completes GI Bill certifications independently, exercising professional judgment in accordance with VA and University policy guidance. The specialist also completes required training and promotes a safe, hospitable, and respectful workplace.

The normal schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with some evenings and weekends. The position is eligible for hybrid work subject to University policy. The final candidate must pass a pre-employment background investigation, including review of information obtained from social media and other internet sources. A reported prior conviction does not automatically disqualify a candidate; prior convictions or negative behavioral red flags receive individualized review.

Requirements

• High school diploma and four years of veteran affairs or military experience; or an associate's degree and two years of veteran affairs or military experience; or a bachelor's degree or higher and some veteran affairs or military experience.
• Must obtain clearance and yearly authorization from the Veterans Administration to become and remain an active School Certifying Official (SCO).
• Excellent communication and public relations skills.
• Good organizational skills.
• Ability to multitask, stay on task, focus, and be detail-oriented.
• Ability to explain complex regulations to various University audiences.
• Ability to identify and seek out resources for unusual situations, including University staff, VA state, and VA regional resources.
• Proficiency using a personal computer and standard applications software, such as word processing, spreadsheet, and/or database management programs.
• Demonstrated commitment to supporting all students.
• Must successfully pass a pre-employment background investigation, including review of information obtained from social media and other internet sources.

Nice To Haves

• Ability to comprehend and interact with complex enterprise management systems, including Banner Student Receivables and Academic Records components and Enrollment Manager for Federal VA benefits certification.
• Knowledge of veterans benefit programs.
• Ability to perform complex financial calculations.

Responsibilities

• Provide parents and students with information about Veterans Administration Educational Benefits options.
• Complete accurate, timely, and complete benefit certifications in the VA Once system, including GI Bill certifications.
• Advise students on benefit types, terms, duration, and the consequences of not complying with VA policies and procedures.
• Interface with Student Receivables and Academic Records staff and academic advisers across campus.
• Work independently and make professional judgments consistent with VA and University policy guidance.
• Complete required training.
• Promote a safe, hospitable, and respectful workplace.
• Maintain clearance and annual Veterans Administration authorization to serve as an active School Certifying Official (SCO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED