Veteran Affairs Coordinator

Texas A&M _ San Antonio•San Antonio, TX

15h•Onsite

About The Position

Under general supervision, the Veteran Affairs Coordinator provides customer service to students, faculty, and staff who submit inquiries by phone or email, and provides information about state and federal Veterans Affairs educational benefits. The position processes high volumes of data from multiple sources, analyzes and anticipates complex issues, and performs routine, repetitive tasks with a high degree of accuracy and attention to detail. The coordinator manages services related to veterans’ educational benefits, including recruitment, registration, certification, and retention, and serves as a certifying official through VA Once. The role also supports veteran students with enrollment, academic progress, attendance, and benefit-payment or certification issues; prepares records and correspondence; and contributes to outreach, workshops, orientations, and campus programming related to veterans’ resources and support. Other duties may be assigned.

Requirements

Bachelor’s degree or higher in a related field.
Two years of related experience managing records, working with student programs, and/or working in information technology.
Ability to effectively communicate with the military community and all levels of management.
Excellent verbal and written communication skills.
Experience with Microsoft Publisher and Adobe Acrobat.
Ability to multitask and work cooperatively with others.
Strong organizational and interpersonal skills.
Ability to lift and carry 50 pounds for recruiting and marketing tent-display responsibilities.

Nice To Haves

Two years of related experience in higher education.
Experience serving veterans.
Bilingual speaker.
May require a valid driver’s license.

Responsibilities

Coordinate services relating to veterans’ educational benefits, including recruitment, registration, certification, and retention.
Act as a certifying official for VA Educational Benefits through VA Once.
Request, proof, and distribute student-requested transcripts; produce official letters verifying enrollment history; and verify class grades and residency documentation for federal or state requirements.
Monitor and complete documents required by regional and state veterans’ offices for enrollment certification.
Monitor and verify veteran student enrollment and report it to the Veterans Administration.
Ensure courses are not repeated and are included in students’ approved major programs; monitor student progress and attendance.
Advise veteran students and help resolve payment and certification problems.
Process high volumes of data from various sources and analyze and anticipate complex issues.
Perform routine and repetitive tasks with attention to detail and a high degree of accuracy.
Assist with planning and executing outreach events concerning veterans’ education benefits, resources, and on-campus support.
Assist with presenting workshops and orientations for students, community members, faculty, and staff about VA resources, support, student programming, and guidelines.
Help provide guidance and coordinate on-campus programming on a range of topics in addition to VA benefits.
Conduct peer program reviews and participate in association activities.
Prepare written correspondence and reports, including letters to veterans and the VA concerning certification processes, policies, and procedures.
Assist with workshops, orientations, and conferences about VA Education Benefits and guidelines, including identifying best practices.