Veteran Benefits Coordinator

Bellevue University • Bellevue, NE

1d

About The Position

The Veteran Benefits Coordinator manages the day-to-day activities of Bellevue University’s Veterans’ Educational Benefits programs. The coordinator responds to veterans’ inquiries, processes requests to use veterans’ education benefits, and applies knowledge of Department of Veterans Affairs (DVA) and Department of Defense (DOD) Tuition Assistance Program policies, procedures, and regulations. The role maintains student records and works with the DVA to support a student financial experience aligned with Bellevue University’s Grand Strategy, Mission, and Key Values.

The coordinator manages accounts and certifications for students using DVA education benefits, ensures student files comply with applicable regulations, and keeps current on changes to benefits policies and processes. The role also counsels students on benefit options and related funding, provides service through phone, email, and in-person channels, and records interactions in Salesforce. Additional work includes supporting audits, improving processes with colleagues, assisting other teams during peak processing, and attending university-sponsored professional development.

Requirements

• High school diploma or equivalent.
• Strong working knowledge of Microsoft Office software, including Word, Excel, and Outlook.
• Strong analytical and mathematical skills, including the ability to research and interpret data and information.
• Ability to multitask and prioritize tasks.
• Strong time-management skills.
• Flexibility to meet changing priorities and achieve business objectives.
• Excellent customer-service orientation and strong oral, written, and interpersonal communication skills.
• Ability to work independently and establish effective working relationships in a team environment.
• Commitment to quality and personal ethics in maintaining confidentiality related to duties and responsibilities.
• At least one year of experience working with Department of Defense active-duty educational benefits programs.
• At least one year of experience working with veterans’ educational benefits.
• Ability to work effectively with faculty, administration, staff, and students in a collegial and multicultural environment.
• Attention to detail and ability to produce accurate, quality work within prescribed timeframes.

Responsibilities

• Manage accounts for students using Department of Veterans Affairs education benefits.
• Submit benefit certifications through the Department of Veterans Affairs VA Once website in accordance with the School Certifying Officials Handbook.
• Analyze and process Bellevue University Veteran Education Form submissions, including setting up appropriate Service Indicators and student groups in Campus Solutions.
• Review VA Certificates of Eligibility and Benefit Statements to determine eligibility requirements for Campus Solutions account setup and VA Once certification submissions.
• Review official degree audit reports and transcripts for prior credit to determine enrollment eligibility.
• Create Salesforce tasks and notes for certifications according to established processing strategy.
• Review daily Corporate Credit Review output, audit student accounts, and initiate recovery or refund of funds as appropriate under DVA, DOD, corporate third-party payer, and Department of Education requirements and established business practices.
• Ensure student files comply with Department of Veterans Affairs regulations.
• Submit inquiries through the Department of Veterans Affairs Ask a Question functionality when student issues require clarification.
• Maintain current knowledge of Department of Veterans Affairs education benefits by completing annual online training, attending training conferences, seminars, and webinars, reviewing updated handbooks, monitoring legislation and notifications, and following pertinent news and information.
• Counsel students on veterans’ education benefit options under DVA regulations, including the effects of grants, loans, and third-party funding, as well as housing and book stipends.
• Provide customer service through the Bruin Support Service Center phone skill sets for VA and Military TA, direct calls, and walk-in student interactions; record interactions in Salesforce.
• Respond to group email boxes for VA 1–5 and direct email; record interactions in Salesforce.
• Assist with annual Department of Veterans Affairs quarterly and annual audits.
• Collaborate with team members and the Assistant Director on process improvement, lessons learned, best practices, automation, and production metrics.
• Assist other teams during peak processing.
• Attend university-sponsored professional development opportunities.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED