Veteran Affairs Coordinator

Texas A&M University System•San Antonio, TX

About The Position

Under general supervision, the Veteran Affairs Coordinator provides customer service to students, faculty, and staff who contact the department by phone or email, and provides information about state and federal Veterans Affairs educational benefits. The position processes a high volume of data from various sources, analyzes and anticipates complex issues, and completes routine and repetitive tasks with accuracy and attention to detail. The Coordinator administers services related to Veterans Affairs educational benefits, including recruitment, registration, certification, and retention. The position acts as a certifying official for VA educational benefits through VA Once; processes enrollment and student records; advises veteran students; and helps resolve payment and certification issues. It also supports outreach, workshops, orientations, and on-campus programming, and prepares correspondence and reports for veterans and the VA. The role requires a bachelor’s degree or higher in a related field and two years of related experience managing records, student programs, and/or working in information technology. Higher education experience is preferred. The position may supervise employees. A valid driver’s license may be required, and the employee must be able to lift and carry 50 pounds as part of recruiting and marketing tent display responsibilities. Reasonable accommodations may be made for the physical requirements. All positions are security-sensitive and subject to a criminal history investigation and verification of credentials and other required information.

Requirements

Bachelor’s degree or higher in a related field.
Two years of related experience managing records, student programs, and/or working in information technology.
Experience serving veterans and ability to communicate effectively with the military community and all levels of management.
Excellent verbal and written communication skills.
Proficiency with Microsoft Publisher and Adobe Acrobat software.
Ability to multitask and work cooperatively with others.
Strong organizational and interpersonal skills.
May require a valid driver’s license.
Ability to lift and carry 50 pounds as part of recruiting and marketing tent display responsibilities.

Nice To Haves

Two years of related experience in higher education.
Bilingual speaker.

Responsibilities

Coordinates services relating to Veterans Affairs educational benefits, including recruitment, registration, certification, and retention.
Acts as a certifying official for VA educational benefits through VA Once.
Requests, proofs, and distributes student-requested transcripts; produces official letters verifying student enrollment history; and verifies official class grades and proof of residency to meet federal and/or state requirements.
Monitors and completes documents required by Regional and State Veterans Offices for enrollment certification of VA students.
Monitors and verifies veteran student enrollment and reports it to the Veterans Administration; ensures courses are not repeated and are part of the approved major program; and monitors student progress and attendance.
Advises veteran students and helps resolve payment and certification problems.
Processes high volumes of data from various sources and analyzes and anticipates complex issues, while completing routine and repetitive tasks accurately.
Assists with planning and executing outreach events related to veterans’ education benefits, resources, and on-campus support.
Assists with presenting workshops and orientations for students, community members, faculty, and staff about VA resources, support, student programming, and guidelines.
Helps provide guidance and coordination for on-campus programming on a range of topics in addition to VA benefits.
Conducts peer program reviews and participates in association.
Prepares written correspondence and reports, including letters to veterans and the VA regarding certification processes, policies, and procedures.
Assists with workshops, orientations, and conferences to identify best practices.
Provides customer service to students, faculty, and staff who inquire by phone or email.
May supervise employees.