Vertical Account Manager, Commercial Claims
About The Position
The Vertical Account Manager, Commercial Claims, is responsible for acquiring, growing, and retaining revenue within an assigned portfolio of Commercial Property & Casualty insurance carrier accounts. This strategic sales role develops customer relationships, identifies new business opportunities, expands solution adoption, and delivers measurable value to claims organizations. The role calls for an experienced sales professional with Commercial Property & Casualty insurance experience and a strong understanding of claims operations and workflows. Direct claims experience is highly desirable but not required. The position engages claims leaders and addresses the challenges, priorities, and operational processes that drive claims organizations.
Requirements
- Bachelor's degree in Business or equivalent work experience.
- Proven success in a consultative sales, account management, or business development role.
- Commercial Property & Casualty insurance experience.
- Strong understanding of commercial insurance claims processes, workflows, and operational challenges.
- Ability to build and maintain relationships with key customer stakeholders.
- Strong communication, presentation, negotiation, and relationship management skills.
- Excellent project management and analytical skills.
- Ability to manage complex sales cycles involving multiple stakeholders and decision-makers.
- Ability to travel up to 30% as required.
Nice To Haves
- Direct claims experience.
Responsibilities
- Meet or exceed monthly and annual revenue objectives through account planning, opportunity management, and sales strategy execution.
- Develop and execute strategic account plans to protect existing revenue and identify growth and expansion opportunities.
- Build and maintain relationships with claims executives, claims operations leaders, SIU teams, technology leaders, innovation stakeholders, and other key decision-makers and influencers.
- Conduct discovery conversations to understand customer objectives, operational challenges, and strategic initiatives.
- Identify, develop, and close new business opportunities within existing and prospective customer accounts.
- Manage customer retention plans and support continued customer satisfaction and solution adoption.
- Develop gap analyses and account growth strategies to uncover incremental revenue opportunities.
- Collaborate with Product Solution Specialists, Implementation Managers, Sales Support, and other internal partners to deliver customer outcomes.
- Maintain knowledge of industry trends, competitive offerings, and emerging challenges affecting commercial claims organizations.
- Manage sales pipeline, forecasting, customer activity, and account planning using Salesforce and other sales tools.
Benefits
- Country-specific benefits are offered; details vary by location.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
