VERIFY Account Manager

VDA• US,

About The Position

The VERIFY Account Manager works with clients, VDA Consultants, elevator contractors, and other VDA departments to manage and create VERIFY documents in accordance with client agreements. The role independently manages high-profile client accounts, ensures adherence to regulatory and contractual requirements, and supports internal leadership with sales and strategic initiatives. It also involves following VERIFY processes, reporting on contractor compliance, managing client communications, and addressing billing and service inquiries.

Requirements

At least 4 years of experience in the elevator industry.
Excellent analytical, problem-solving, and decision-making abilities.
Strong attention to detail and ability to manage multiple projects simultaneously.
Proficiency in data analysis, revenue tracking, and metric-driven reporting.
Experience with pricing models and proposal management.
Strong communication and interpersonal skills to collaborate across departments and with customers.
Knowledge of industry regulations and best practices related to vertical transportation maintenance and certification management.

Nice To Haves

Bachelor’s degree in Business, Compliance, or a related field preferred.
Familiarity with elevator vendor invoices, contracts, and maintenance management preferred.

Responsibilities

Collaborate with Consultants to provide VERIFY documents in accordance with client agreements.
Manage VERIFY data for new and existing clients.
Communicate with clients, elevator contractors, and Consultants about VERIFY and CCM (Certificate Compliance Management) processes.
Follow up frequently with elevator contractors to ensure compliance with VDA requests.
Attend VERIFY-related meetings as required.
Manage project billing in accordance with client preferences for billing frequency and processes.
Address client questions, concerns, and complaints throughout the project lifecycle.
Serve as a liaison between VDA, clients, and their vendors.
Maintain online accounts for the VDA Customer Portal.
Perform other related duties as assigned.