Account Manager

Down to Earth • Orlando, FL

3d

About The Position

The Maintenance Account Manager manages and grows long-term landscape maintenance relationships, ensuring consistent service delivery, strong customer satisfaction, and contract retention. Serving as the primary liaison between clients and field operations, this role proactively manages accounts to meet contract expectations, resolve issues, and identify opportunities to enhance service value. The position supports recurring revenue in a service-driven, field-based environment and supervises the operations team supporting the client portfolio.

Requirements

• Bachelor’s degree in landscape management, horticulture, business, or a related field preferred; equivalent experience is considered.
• 3–5 years of experience in account management, customer service, or operations within a service-based industry.
• Strong customer service mindset and ability to manage multiple client relationships.
• Working knowledge of landscape maintenance practices, service standards, and seasonal requirements.
• Excellent written and verbal communication skills.
• Strong organizational, problem-solving, and follow-up skills.
• Proficiency with CRM systems, Microsoft Office, and basic reporting tools.
• Ability to work outside during the summer months.
• Valid Florida Driver’s License and ability to pass an MVR check.

Nice To Haves

• Experience in commercial landscape maintenance or property services.
• Familiarity with recurring service contracts and long-term account management.
• Ability to work closely with field crews, supervisors, and branch leadership.
• Understanding of service KPIs, quality metrics, and customer satisfaction drivers.
• Bilingual English/Spanish skills.
• Proven ability to retain accounts and support organic revenue growth through strong relationships.
• Minimum 5 years of account management experience in a service industry.
• Minimum 2 years of leadership experience.

Responsibilities

• Serve as the primary point of contact for assigned commercial, HOA, or municipal landscape maintenance accounts.
• Build and maintain client relationships through regular communication, site visits, and proactive service management.
• Ensure services meet contract specifications, schedules, and quality standards.
• Conduct routine property inspections and service reviews, document findings, and coordinate corrective actions with operations teams.
• Respond promptly and professionally to client inquiries, concerns, and service requests.
• Coordinate with branch leadership and field supervisors on expectations, schedules, and crew performance.
• Support contract renewals by demonstrating value, addressing performance concerns, and maintaining customer relationships.
• Identify opportunities for service enhancements or scope adjustments with sales and enhancement teams.
• Maintain account documentation, inspection reports, and client communications in CRM or internal systems.
• Support client onboarding and transitions from sales to ongoing maintenance service.
• Present value-added enhancement proposals to customers.
• Supervise the operations team supporting the client portfolio.
• Proactively identify, hire, retain, and develop top talent.
• Perform other tasks as assigned.

Benefits

• Medical, dental, and vision insurance.
• Ancillary insurance benefits.
• 401(k) with employer match.
• Paid time off.
• Paid holidays.
• Weekly pay.
• Ongoing training.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level