Venue Operations Associate

New York City Ballet•New York, NY

2d•$55,000 - $65,000

About The Position

The Venue Operations Associate supports the day-to-day operations, maintenance, safety, and presentation of the David H. Koch Theater and New York City Ballet facilities at the Samuel B. and David Rose Building. The role coordinates building services, administrative functions, payroll documentation, inventory, inspections, vendor projects, and venue readiness to help ensure a clean, safe, functional, and welcoming environment for artists, staff, patrons, and visiting companies. Working with DHKT Production, Guest Experience, and Venue Management, the Associate helps maintain facilities to a high standard and supports performances, rehearsals, rentals, and special events. The position calls for a dependable, hands-on, detail-oriented, adaptable person who can manage competing priorities in a performance-driven environment.

Requirements

High school diploma or equivalent.
Self-starter with a positive, can-do attitude; able to take direction and receive feedback.
Strong organizational skills, attention to detail, and ability to multitask and work effectively in a fast-paced environment.
Strong verbal and written communication skills.
Strong interpersonal skills and ability to work effectively with a wide range of people inside and outside the organization.
Proficiency in Microsoft Office and team-sharing software.
Ability to work a flexible schedule, including occasional nights, weekends, and/or holidays.
Self-motivated, with the ability to handle and prioritize multiple projects.
Strong customer service orientation and etiquette, and ability to work well with diverse clientele.

Nice To Haves

Experience and/or interest in venue operations.
Experience with payroll reconciliation and spreadsheet analysis.
Experience in both facility operations and administrative support.
Leadership, customer service, leading by example, flexibility, a positive attitude, excellent work ethic, and a team-oriented approach.

Responsibilities

Support daily operations at the David H. Koch Theater and designated Lincoln Center facilities, coordinating administrative, operational, and building service functions.
Provide administrative and office management support for the Venue Management Department, including managing supplies, equipment, mail and postage systems, and departmental records.
Generate weekly payroll worksheets for review and approval and act as the primary administrative liaison for Work Easy.
Coordinate paycheck distribution across Venue Management.
Maintain accurate public and employee incident and workers’ compensation records, claim documentation, employee emergency contact forms, benefits reporting, and follow-up.
Assist with preparing and administering rental contracts for clients and vendors, including related administrative coordination.
Maintain security key cabinet records and coordinate distribution of key copies.
Maintain and distribute operational documentation to appropriate personnel.
Organize and update work orders, maintenance logs, inspection records, departmental files, and inventories.
Conduct biweekly inspections of public and operational spaces throughout DHKT and the 8th Floor of the Samuel B. Rose Building; document and report maintenance issues, equipment malfunctions, building deficiencies, and potential safety hazards.
Administer the DHKT work order system and coordinate maintenance requests with internal departments, facilities personnel, contractors, and vendors through resolution.
Coordinate operational and building service needs, including office vendors, dumpsters, deliveries, supplies, and equipment; help ensure orderly receiving, storage, and loading areas.
Support preventative maintenance initiatives and facility improvement projects as directed.
Help ensure venue spaces are clean, organized, accessible, compliant with applicable safety requirements, and performance-ready.
Collaborate with relevant departments on daily operations and storage needs, and support visiting artists, production teams, event staff, and rental clients.
Serve as a point of contact for assigned operational projects, building service requests, and departmental initiatives, responding to changing priorities and unexpected facility needs.
Perform additional duties and support special projects as assigned.