Venue Operations Specialist, Experiences (NYC)

Original X Productions•New York, NY

1d•$65,000 - $75,000•Hybrid

About The Position

OGX is seeking a Venue Operations Specialist to support the day-to-day management and oversight of its growing Operations team. This role helps drive operational execution across multiple locations, with a focus on consistency, efficiency, and a strong guest experience. The position supports operational planning, vendor management, financial tracking, and reporting, and partners closely with site leadership and cross-functional teams. The ideal candidate has experience in attractions, hospitality, or live entertainment and an interest in media and entertainment intellectual property. The role is based in New York and operates in a hybrid capacity, with an expectation of working in-office approximately 60–70% of the time. Travel to site locations and flexibility to work weekends onsite are required; evening and weekend work may also be needed. Original X Productions operates premier worldwide location-based entertainment experiences, including The FRIENDS™ Experience. Its team focuses on guest experience, storytelling, excellence, safety, and fun.

Requirements

Bachelor’s degree preferred, or equivalent experience.
3–5 years of experience in hospitality, attractions, live entertainment, or a related field.
Experience supporting operations, vendor management, or budgeting.
Strong organizational and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and follow-through.
Strong communication and interpersonal skills.
Solutions-oriented mindset.
Proficiency in Microsoft Office and Google Workspace.
Self-motivated with a strong sense of ownership.
Willingness to travel as needed.
Flexibility to work evenings and weekends as needed.
Flexibility to work weekends onsite.

Nice To Haves

Interest in media and entertainment intellectual property.

Responsibilities

Support site leadership in executing operational standards, policies, and procedures.
Assist in managing daily workflows, schedules, and operational priorities.
Ensure consistency in execution across multiple locations.
Support site teams with inspection, audit, and compliance preparation.
Assist with operational readiness ahead of openings or key milestones.
Travel to site locations to support teams and ongoing operations.
Partner with the creative team to ensure signage is maintained, aligned with current initiatives, and on brand.
Monitor the rollout of new initiatives and adjust quickly when needed.
Communicate clearly and proactively with the director.
Conduct routine walkthroughs to ensure spaces are guest-ready and compliant with standards.
Assist in sourcing and onboarding third-party vendors.
Maintain vendor documentation and agreements, coordinate vendor communications and deliverables, and monitor vendor performance and service levels.
Identify opportunities for cost savings and improved efficiency; support vendor audits and evaluations of new suppliers.
Track operational projects across locations, including timelines, milestones, and deliverables.
Coordinate cross-functional project needs and updates, document action items, ensure follow-through, and provide stakeholder status updates.
Compile daily, weekly, and monthly operational reports, including financial reporting across sites.
Track expenses, invoices, and budget allocations; support invoice processing and payment tracking; monitor expenses against budgets.
Assist in identifying trends and reporting insights.
Support the development and documentation of standard operating procedures and maintain operational process documentation.
Assist in rolling out updated policies and procedures, identifying process gaps or inefficiencies, and recommending improvements.
Support recruiting, interviewing, hiring, onboarding, and training processes.
Coordinate schedules, meetings, and team communications.
Support travel planning and logistics as needed and provide general administrative and operational support.