Assistant Venue Manager (NYC)
About The Position
Original X Productions (OGX), operators of The FRIENDS™ Experience and other location-based entertainment experiences, is seeking an Assistant Venue Manager to help lead a team delivering an exceptional guest experience. The role supports all aspects of guest experience and efficient day-to-day operations, partnering closely with the Venue Management Team on staffing plans, recruitment and hiring, training, vendor coordination, and operational flow. It focuses on execution and daily operations, while the Venue Manager retains overall ownership of business performance and strategy. The ideal candidate leads by example, works effectively with varied personalities, pays close attention to detail, and communicates well. The role calls for accurate financial and operational reporting, experience with onboarding and payroll processing, and a commitment to creating a positive and fun workplace. OGX operates premier location-based entertainment experiences, including The FRIENDS™ Experience and Hershey Super Sweet Adventure. Its teams focus on guest experience, storytelling, excellence, safety, and fun. OGX is an equal opportunity employer and encourages people with disabilities and diverse backgrounds to apply.
Requirements
- At least 3 years of senior leadership experience in a revenue-generating hospitality, entertainment, or retail environment.
- Experience supporting hiring, training, and development of operational teams.
- Strong understanding of shift-based labor scheduling and operational workflows.
- Ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities.
- Strong verbal and written communication skills.
- Highly organized, detail-oriented, and able to multitask effectively.
- Ability to remain composed under pressure and use a solutions-oriented approach.
- Ability to provide hands-on leadership by working alongside team members, modeling expected behaviors, and driving accountability through example.
- Ability to work weekends, holidays, and flexible schedules as needed.
Nice To Haves
- Experience working in immersive environments or theme parks.
- Familiarity with projection mapping and interactive media technologies.
- Knowledge of safety standards and regulations for entertainment environments.
Responsibilities
- Support the Venue Management Team in overseeing on-site operations so they run efficiently and within budget.
- Lead and support department teams in daily operations, providing guidance, coaching, and support while fostering a positive and accountable team environment.
- Support recruitment, interviewing, and hiring of operational staff and vendors, including experiential teams, box office, and exhibit services.
- Apply labor scheduling models to maintain appropriate staffing levels while balancing operational needs and team member experience.
- Oversee day-to-day on-site operations across ticketing, POS management, attraction operations, guest services, retail, cafe, security, custodial services, on-site marketing, groups and events, photo operations, and guest flow.
- Support exhibit services in maintaining the physical space through routine maintenance and touch-ups and by ensuring a consistently high-quality guest environment.
- Assist with inventory management, including staff uniforms, cleaning supplies, and operational materials.
- Ensure compliance with company policies, procedures, and health and safety protocols to maintain a safe and clean environment.
- Respond professionally to guest concerns and complaints and ensure timely resolution.
- Support vendor coordination and maintain strong working relationships with third-party partners.
- Follow and support preventative and corrective maintenance programs for the attraction, including light hands-on maintenance as needed.
- Partner with the Venue Management Team and corporate teams, including operations, revenue, marketing, exhibit services, finance, HR, and creative, to support business objectives.
- Promote safety, accountability, and continuous improvement in a flexible, fast-paced environment.
- Serve as Manager on Duty for select shifts.
- Assist with special company projects as needed and perform other assigned duties.
Benefits
- Medical, dental, and vision health benefits.
- Individual Retirement Account.
- Commuter benefits.
- Paid vacation and sick leave.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
