Venue Manager
About The Position
Venue Manager – Escapology Tewksbury Full-Time | Quarterly Bonus Potential Are you a natural leader who loves creating unforgettable guest experiences, solving problems, and keeping a team energized? Escapology is looking for a hands-on Venue Manager to lead the daily operation of one of our escape room venues. This is not a sit-behind-a-desk management position. One moment you may be coaching an employee or planning a private event, and the next you may be helping guests, resetting a game, troubleshooting a puzzle, or fixing a prop. If you enjoy fast-paced hospitality and no two days being exactly the same, this could be the perfect role for you!
Requirements
- A confident and approachable leader who enjoys developing employees.
- Organized, proactive, and comfortable working independently.
- Able to multitask and remain calm in a busy, fast-paced environment.
- A strong communicator who can professionally handle guest and employee concerns.
- Comfortable learning technology, troubleshooting problems, and completing basic repairs.
- Available to work a flexible schedule, including days, evenings, weekends, and holidays.
- At least 21 years old with reliable transportation.
- TIPS certified or willing to complete company-provided training.
- Employment is subject to successful completion of a background check and/or CORI screening.
Nice To Haves
- A high school diploma or equivalent is preferred.
- An associate or bachelor’s degree is also preferred but not required.
Responsibilities
- Lead daily venue operations and create a fun, welcoming experience for guests and employees.
- Hire, train, coach, schedule, and develop a team of approximately 10–15 employees.
- Address employee performance concerns and administer appropriate disciplinary action with support from Human Resources and the Area Manager.
- Independently open and close the venue while following all security, cash-handling, and safety procedures.
- Ensure shifts are properly covered and step in when call-outs or open shifts cannot otherwise be filled.
- Book, coordinate, and oversee private events from planning through completion.
- Respond to guest questions, complaints, emails, phone calls, and reservation requests.
- Manage online guest reviews and coach the team on creating review-worthy experiences.
- Monitor labor, sales, guest counts, discounts, product costs, waste, overtime, and other operating metrics.
- Maintain inventory and purchase approved beverages, merchandise, cleaning products, event materials, and venue supplies.
- Keep games, props, puzzles, and the overall facility operating at Escapology franchise standards.
- Complete basic maintenance and repairs and escalate advanced technical concerns when necessary.
- Support local marketing events and promote additional games, beverages, merchandise, and private-event opportunities.
- Work alongside the team by game mastering, resetting rooms, assisting guests, and serving alcoholic and nonalcoholic beverages.
Benefits
- Quarterly Bonus Potential
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
