Venue Director I - Audio Visual, Event Technology

Pinnacle Live•Chandler, AZ

About The Position

The Venue Director I is responsible for successfully managing an assigned venue, maintaining profitability, achieving sales and operational goals, and delivering best-in-class customer service to hotel partners, clients, and team members. The role leads event execution and floor operations, manages venue finances and inventory, develops relationships with venue partners, and uses the company’s sales process to maximize revenue and improve capture rates. The Venue Director I also trains and develops team members, provides technical support for events as needed, and promotes a culture of achievement, continuous improvement, and inclusion. The position is based at the Crowne Plaza Phoenix - Chandler Golf Resort in Chandler, Arizona. Pinnacle Live is an in-house AV and event production company operating at hotels and resorts across North America.

Requirements

High school graduate or equivalent.
Demonstrated experience aligning team members behind common goals.
Strong communication skills and the ability to foster long-term relationships with internal teams and external partners.
Ability to plan and prioritize.
Strong technical aptitude.
Strong organizational skills.
Demonstrated personnel management ability.
Strong interpersonal skills.
Strong verbal and written communication skills.
Strong customer focus and team orientation.
Strong attention to detail.
Professional appearance.

Nice To Haves

Three years of management-level experience in the audio-visual and/or hospitality industry.

Responsibilities

Lead all phases of event execution while maintaining high standards of customer service for internal and external stakeholders.
Ensure efficient floor operations, including timely and accurate equipment setup and strike.
Review profit and loss statements, manage expenses, and implement cost-control measures as needed.
Maintain inventory quality, functionality, organization, and availability.
Attend hotel meetings and represent Pinnacle Live as a partner at meetings and customer site visits.
Develop and maintain strong relationships with venue partners.
Ensure timely payment of payables, processing of billing and invoices, and completion of reporting.
Follow financial management standard operating procedures.
Use the company sales process to maximize revenue and improve capture rates throughout the sales cycle.
Train, manage, and develop team members in accordance with company procedures and customer service standards.
Use applicable company computer systems and continually improve system knowledge and technical skills.
Provide technical support for events as needed.
Delegate tasks effectively.
Comply with safety protocols and standard operating procedures.
Perform other duties as assigned.
Interview, hire, train, plan and assign work, coach and mentor team members, direct work, appraise performance, reward and discipline team members, and address complaints and resolve problems.