Venue Director I - Audio Visual, Event Technology

Pinnacle Live•Chandler, AZ

7d•Onsite

About The Position

The Venue Director I manages an assigned venue and is responsible for profitability, sales and operational goals, and high-quality customer service for hotel partners, clients, and team members. The role leads event execution, oversees venue operations and inventory, manages financial processes, builds relationships with venue partners, and trains and develops the team. The Venue Director also provides technical event support as needed, ensures compliance with company procedures and safety protocols, and works to continually improve venue performance and relationships.

Requirements

High school graduate or equivalent.
Ability to plan and prioritize.
Strong technical aptitude.
Excellent organizational skills.
Demonstrated personnel management ability.
Strong interpersonal skills.
Strong verbal and written communication skills.
Strong customer focus and team-player orientation.
Strong attention to detail.
Professional appearance.
Ability to perform the essential duties, with reasonable accommodations where applicable.

Nice To Haves

Three years of management-level experience in the audio visual and/or hospitality industry.
Demonstrated experience aligning team members behind common goals.
Excellent communication skills and ability to foster long-term relationships with internal teams and external partners.

Responsibilities

Lead the execution of all phases of events while maintaining high customer service standards for internal and external stakeholders.
Ensure efficient floor operations, including timely and accurate equipment setup and strike.
Review profit and loss results, manage expenses, and apply cost controls to support profitability.
Maintain inventory quality, functionality, organization, and availability.
Attend hotel meetings as needed and represent Pinnacle Live at hotel meetings and customer site visits.
Maintain knowledge of industry trends, tools, and innovations.
Develop and maintain strong relationships with venue partners.
Ensure timely payment of payables and processing of billing and invoices, and follow financial management procedures.
Use the company sales process to maximize revenue and improve capture rates throughout the sales cycle.
Train, manage, and develop team members in accordance with company procedures and customer service standards.
Use applicable company computer systems and improve the systems and technical skills needed to operate them.
Provide technical support for events as needed.
Delegate tasks effectively.
Comply with safety protocols and standard operating procedures.
Interview, hire, train, plan, assign, coach, mentor, direct, and evaluate team members; reward or discipline them and address complaints and problems.
Perform other duties as assigned.