Venue Application Systems Administrator

OC Sports & Entertainment•Anaheim, CA

60d•Onsite

About The Position

The Venue Application Systems Administrator supports the administration, configuration, maintenance, and ongoing operation of technology systems used across hospitality, food and beverage, retail, ticketing, venue operations, special events, and guest experience. This role is responsible for user roles and permissions, system configuration, vendor support cases, quarterly vendor reviews, and maintaining applications on current, supported technology versions. The position serves as the designated technical owner for configuration and access across venue and hospitality platforms, including 24/7 Software, Momentus Elite, Simphony, and other applicable systems. The role partners with internal business teams, IT team members, vendors, and other technology partners to support application access, configuration, testing, issue resolution, system updates, and operational readiness. The Venue Application Systems Administrator also supports new system implementations, upgrades, integrations, and technology readiness for new venues and business initiatives.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or a related field preferred
3+ years of experience supporting business applications, venue technology, hospitality technology, enterprise applications, or related systems
Experience administering or supporting POS, ticketing, hospitality, event management, retail, or other operational applications preferred
Experience troubleshooting application issues and working with software vendors and internal technology teams
Experience supporting system implementations, upgrades, testing, or application releases preferred
Experience working in sports, entertainment, hospitality, food and beverage, retail, or other event-driven environments preferred
Working knowledge of application administration, configuration, access management, and support practices
Strong troubleshooting and problem-solving skills
Understanding of application testing, change management, and system implementation processes
Strong written, verbal, and interpersonal communication skills
Strong attention to detail and ability to maintain accurate system configurations and documentation
Strong organizational and time-management skills with the ability to manage multiple priorities
Ability to learn and support multiple applications and related business processes
Ability to communicate technical information effectively to both technical and non-technical audiences
Ability to collaborate effectively with business stakeholders, IT teams, vendors, and external partners
Ability to identify, research, and resolve application issues or appropriately escalate issues for resolution
Ability to work independently while following established technology standards and processes
Ability to work effectively in a fast-paced, event-driven environment
Flexibility to provide evening, weekend, holiday, event-day, and after-hours support as needed

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or a related field
Experience administering or supporting POS, ticketing, hospitality, event management, retail, or other operational applications
Experience supporting system implementations, upgrades, testing, or application releases
Experience working in sports, entertainment, hospitality, food and beverage, retail, or other event-driven environments

Responsibilities

Administer and support venue and hospitality applications, including designing and maintaining role-based access models aligned with job responsibilities and least-privilege principles and updating them as roles and organizational structures change
Safeguarding administrative credentials and operating within established segregation-of-duties requirements between configuration and approval
Maintain application configurations, user accounts, permissions, system settings, and other administrative functions in accordance with established standards
Monitor application performance and availability and assist with identifying, troubleshooting, and resolving system issues
Serve as a point of contact for application-related support requests from venue and business teams
Coordinate with software vendors and internal IT teams to escalate and resolve application issues
Track vendor release calendars and end-of-support timelines and maintain visibility into upcoming technology changes affecting the venue application environment
Assess the impact of releases and upgrades on configurations, integrations, devices, and users, and coordinate implementation timing with the business
Perform pre-event system checks and assist with troubleshooting application issues during events and other high-volume operating periods
Maintain application documentation, configuration records, support procedures, user guides, event-day runbooks, and troubleshooting materials
Support the implementation and rollout of new applications, functionality, venues, hospitality concepts, and operational technology
Assist with system setup, testing, training, cutover activities, go-live support, and post-implementation stabilization
Partner with the Business Analyst on new builds and translate approved business requirements into system configuration
Track incidents, recurring issues, enhancement requests, and application support activities and identify opportunities for process improvement
Maintain appropriate security, access, change-management, and documentation practices for supported applications
Train and support operational super-users on day-to-day platform administration functions
Participate in evening, weekend, holiday, event-day, and after-hours support as required
Perform other duties as assigned