Vendor Success Specialist (VSS)

Pax8 • Denver, CO

11d • Remote

About The Position

Pax8 is hiring a United States-based Vendor Success Specialist to turn qualified vendor opportunities into growth, adoption, and lasting partner value. The role combines commercial work, product expertise, and customer success, guiding opportunities from product conversations through closing and supporting partners as they begin using solutions.

The specialist owns the journey from qualified opportunity through adoption. They deliver tailored product demonstrations and partner health checks, manage cross-sell, upsell, and expansion opportunities through close, and provide focused post-sale onboarding to help partners realize value quickly. They collaborate with business development and vendor enablement colleagues, use partner feedback and Net Promoter Score insights to identify opportunities and risks, maintain accurate CRM records, and involve pricing or commercial specialists when needed.

The role contributes to partner growth, vendor performance, and long-term relationships by translating product capabilities into business value and accelerating adoption. Pax8 describes a collaborative, learning-oriented culture and offers development resources, including an internal development hub, Learning & Development trainers, AI-powered tools, mentors, and cross-continent collaboration. Applicants must have valid right to work in the United States. Pre-employment checks are required for successful candidates.

Requirements

• Proven experience in technical sales, solutions consulting, customer expansion, or another environment helping customers move from consideration to purchase.
• Ability to demonstrate technology and adapt conversations for commercial and technical audiences.
• Confidence navigating objections, creating momentum, and owning the close in a fast-moving environment.
• Practical knowledge of cloud or Software as a Service solutions and understanding of how managed service providers create value for their customers.
• Ability to support meaningful product adoption through focused, value-led onboarding.
• Collaborative approach and enthusiasm for sharing partner insights to help the wider team improve.
• Strong ownership and organizational discipline, including accurate opportunity and customer information.
• Curiosity, resilience, candid communication, and commitment to continual learning.
• Bachelor’s degree in a related field or equivalent practical experience.
• Valid right to work in the United States.

Responsibilities

• Deliver tailored product demonstrations and partner health checks that connect technology to business needs.
• Own qualified cross-sell, upsell, and expansion opportunities through to close.
• Guide partners through focused onboarding after the sale to help them reach value quickly and establish early adoption signals.
• Collaborate with business development and vendor enablement colleagues, sharing insights to improve future conversations and opportunities.
• Use partner feedback and Net Promoter Score insights to identify opportunities, adoption challenges, and potential risks.
• Maintain clear and accurate customer relationship management records throughout the commercial journey.
• Recognize when deeper pricing or commercial support is needed and involve the appropriate specialists.
• Translate product capabilities into business value to support partner growth, vendor performance, adoption, and long-term relationships.

Benefits

• 401(k) with Company Match
• Medical, dental, and vision coverage
• Employee Assistance Program (EAP)
• Employer-paid life, AD&D, short-term disability, and long-term disability insurance
• Flexible Open PTO
• Paid sick leave
• Paid parental leave
• RTD EcoPass for eligible Colorado-based employees
• Internal development hub and access to Learning & Development trainers, AI-powered tools, mentors, and cross-continent collaboration

What This Job Offers

• Job Type: Full-time