Vendor Success Specialist (VSS)

Pax8 • Denver, CO

9d • Remote

About The Position

Pax8 is hiring a remote Vendor Success Specialist in the United States to convert qualified vendor opportunities into growth, adoption, and lasting partner value. The role combines commercial conversations, product expertise, and customer success, guiding opportunities from product discussions through closing and supporting partners as they realize value after purchase.

The specialist owns the journey from qualified opportunity through adoption. They deliver tailored product demonstrations and partner health checks, close cross-sell, upsell, and expansion opportunities, and provide focused post-sale onboarding to accelerate adoption. Working with business development and vendor enablement colleagues, the specialist shares partner insights, uses feedback and Net Promoter Score information to identify opportunities and risks, maintains accurate customer relationship management records, and brings in commercial specialists when needed.

The role contributes to partner growth, vendor performance, and stronger long-term relationships by translating product capabilities into business value and helping partners adopt solutions. The position requires valid authorization to work in the United States. Compensation is stated as on-target earnings starting at $110,000, on a 90%/10% split. Hiring includes identity verification and pre-employment checks, and AI-enabled tools may support parts of the application process; hiring decisions are made by people.

Requirements

• Proven experience in technical sales, solutions consulting, customer expansion, or a comparable environment helping customers move from consideration to purchase.
• Ability to demonstrate technology and adapt conversations for commercial and technical audiences.
• Confidence navigating objections, creating momentum, and owning the close in a fast-moving environment.
• Practical knowledge of cloud or Software as a Service solutions.
• Understanding of how managed service providers create value for their customers.
• Ability to turn successful sales into product adoption through focused, value-led onboarding.
• Collaborative approach and willingness to share partner insights to improve the wider team.
• Strong ownership and organizational discipline, including maintaining accurate opportunity and customer information.
• Curiosity, resilience, candid communication, and commitment to continual learning.
• Bachelor’s degree in a related field or equivalent practical experience.
• Valid right to work in the United States.

Responsibilities

• Deliver tailored product demonstrations and partner health checks that connect technology to business needs.
• Own qualified cross-sell, upsell, and expansion opportunities through to close.
• Guide partners through focused post-sale onboarding to help them reach value quickly and generate early adoption signals.
• Collaborate with business development and vendor enablement colleagues, sharing insights to improve future conversations and opportunities.
• Use partner feedback and Net Promoter Score insights to identify opportunities, adoption challenges, and potential risks.
• Maintain clear and accurate customer relationship management records throughout the commercial journey.
• Identify when deeper pricing or commercial support is needed and involve the appropriate specialists.
• Translate product capabilities into business value to support partner growth, vendor performance, and long-term relationships.

Benefits

• 401(k) with company match
• Medical, dental, and vision coverage
• Employee Assistance Program (EAP)
• Employer-paid life, AD&D, short-term disability, and long-term disability insurance
• Flexible open PTO
• Paid sick leave
• Paid parental leave
• RTD EcoPass for eligible Colorado-based employees
• Internal development hub and access to Learning & Development trainers, AI-powered tools, cloud mentors, and cross-continent collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level