Vendor Solutions Representative - CCA

TD Synnex • Miramar, FL

1d • Remote

About The Position

The Vendor Solutions Representative supports TD SYNNEX’s Caribbean and Central America (CCA) organization by developing assigned customer relationships and identifying opportunities to deliver relevant technology products and solutions. The role combines consultative sales, product configuration, quoting, pipeline management, and customer education to help partners achieve stronger business outcomes. The representative follows up on quotes, explains vendor pricing programs and promotions, coordinates with internal teams and vendors, and resolves pre-sales issues to provide an efficient customer experience. Candidates located in Guatemala, El Salvador, Honduras, or Panama are encouraged to apply. The position is performed in a remote professional work environment and represents TD SYNNEX to customers while advocating for customer needs in sales-related activities.

Requirements

• High school diploma or equivalent.
• At least one year of relevant customer-facing sales, pre-sales, account support, or related experience.
• English proficiency at B2 level or higher.
• Intermediate proficiency with relevant business and computer applications, and ability to learn new systems and technology quickly.
• Strong data-entry and 10-key skills, with the ability to perform basic mathematical calculations accurately.
• Clear written and verbal communication skills, including the ability to explain information and request clarification when needed.
• Effective negotiation and persuasive selling skills, with a focus on mutually beneficial outcomes.
• Strong interpersonal skills and the ability to build effective relationships across cultures and functions.
• Excellent organization, time management, attention to detail, and problem-solving skills.
• Ability to work independently with minimal supervision and remain effective under high workloads and deadlines.
• Sound judgment, empathy, and commitment to ethical and organizational standards.
• Ability to remain seated or stationary for extended periods.

Nice To Haves

• Associate degree in Business, IT, or a related field.

Responsibilities

• Serve as the primary point of contact for assigned customers, building trusted relationships and identifying opportunities to promote relevant products and solutions.
• Develop customer solutions and configurations by applying product knowledge and appropriate tools to configure, price, quote, and process requests for hardware, software, and services.
• Educate customers and provide guidance on product alternatives, cross-references, hardware, software, services, renewals, warranty upgrades, consolidations, and other TD SYNNEX solutions.
• Grow customer relationships by positioning TD SYNNEX’s broad portfolio and increasing adoption of its products and services.
• Negotiate commercial terms, including pricing, freight, return privileges, product substitutions, insurance, and termination provisions.
• Collaborate with customers, colleagues, and vendors to resolve pre-sales issues involving areas such as credit and engineering, escalating matters when appropriate.
• Perform additional duties as assigned.
• Meet attendance and punctuality standards.

Benefits

• Elective benefits tailored to the employee’s country.
• Formal leadership and professional development programs, as well as on-demand courses.
• Seminars, events, and a global Life Empowerment Assistance Program supporting financial, physical, and mental well-being.
• Inclusive education, peer-to-peer conversations, and equitable growth and development opportunities.
• Onboarding program that helps new coworkers network with one another within their first 30 days.
• Internal peer-led inclusive communities and activities, including business resource groups, local volunteering events, and environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED