Vendor Services Coordinator

JLL • Apex, NC

1d • Onsite

About The Position

The Vendor Services Coordinator supports Facilities Operations and serves as the primary liaison among JLL, its client, and third-party service providers performing hard service contracts in the pharmaceutical industry. The role requires a thorough understanding of Service Agreements and coordination of contract amendments, quality assurance measures, and process flows.

The coordinator develops and maintains relationships with clients, suppliers, and internal teams; oversees provider compliance and vendor qualification; and supports service quality, safety, and continuous improvement. The role is based onsite in Apex, North Carolina, and is scheduled Monday through Friday from 7 a.m. to 4 p.m., with overtime based on business needs.

Requirements

• High school diploma or equivalent.
• 1–2 years of experience in facilities, Integrated Facilities Management (IFM), or a related support role.
• Experience coordinating vendors and managing third-party service provider relationships.
• Strong multitasking skills and ability to manage multiple priorities and stakeholders simultaneously.
• Basic proficiency with computer systems and Microsoft Office.
• Ability to perform light physical activity, including walking throughout facility areas to support audits and vendor oversight.

Responsibilities

• Develop and maintain client, supplier, and internal relationships through due diligence, clear communication, reliable reporting, and consistent performance.
• Conduct and document quality audits to validate provider compliance with Service Agreements and applicable regulations; communicate findings and follow up as needed.
• Understand assigned Vendor Service Agreements and present change recommendations to management in response to change requests, initiatives, and improvement opportunities.
• Meet and exceed KPIs under the SLA by identifying cost-saving opportunities, innovative solutions, and supporting initiatives.
• Coordinate communication among service providers, Facilities Operations, Sourcing, Finance, Quality, EHSS, and other stakeholders.
• Document process and workflow changes in the Process Manual and distribute them to relevant stakeholders.
• Lead the Vendor Qualification process to ensure providers meet qualifications and comply with regulatory standards, good documentation practices, standard operating procedures, and other policies.
• Promote a strong safety culture by proactively identifying and addressing unsafe conditions and behaviors in support of EHS requirements.
• Independently address issues and concerns, develop effective solutions, and drive timely resolution within budget.
• Perform other duties as assigned.
• Develop and close Work Orders.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED