Vendor Resolution Coordinator

Academy Service Group•Hackensack, NJ

4d•Onsite

About The Position

We are seeking a highly organized, persistent, and proactive Vendor Resolution Coordinator to join our operations team. This position is responsible for communicating directly with vendors, collecting required documentation, resolving outstanding issues, and ensuring service work orders can move efficiently toward completion and billing. This is a fast-paced, phone-based position that requires someone who is comfortable following up consistently, solving problems, and taking ownership of outstanding items until they are resolved.

Requirements

Excellent verbal and written communication skills
Strong organizational and follow-up skills
Ability to multitask in a fast-paced office environment
Strong attention to detail
Confidence communicating with vendors and service providers
Ability to identify problems and work toward a resolution
Dependability and a strong sense of accountability
Basic computer and data-entry skills

Nice To Haves

Previous administrative, customer service, vendor management, facilities management, or service-industry experience is a plus

Responsibilities

Contact vendors by phone to obtain missing paperwork, invoices, photos, signatures, and other required documentation.
Follow up on outstanding work orders and vendor requirements daily.
Resolve missing or incomplete paperwork and documentation issues.
Communicate with vendors regarding service discrepancies, incomplete information, and outstanding requirements.
Work with internal operations teams to identify and resolve issues preventing work orders from being completed or billed.
Maintain accurate notes and documentation within company systems.
Escalate unresolved vendor or work-order issues when necessary.
Prioritize urgent and aging items to prevent unnecessary delays.
Ensure assigned follow-ups are completed accurately and within required timelines.
Take ownership of assigned issues from initial follow-up through resolution.