Vendor Relations Admin

OPENLANE•Carmel, IN

About The Position

OPENLANE is seeking a Vendor Relations Admin to support vendor administration, operational workflows, and account compliance. The role is part of the Vendor Relations team and provides operational support, maintains accurate account documentation, and acts as a liaison between vendors and management. The position involves tracking performance metrics, coordinating account re-assignments and inventory re-allocations, and auditing vendor documentation. It also requires attention to process compliance, data entry, and service-level agreement (SLA) management.

Requirements

At least 2 years of relevant experience in administrative support, vendor relations, collections, repossession operations, or a related field.
Associate degree or equivalent practical experience.
Strong organizational, multitasking, and workflow prioritization skills.
Proficiency with Microsoft Excel, Google Sheets, and reporting or data-entry tools.
Excellent written and verbal communication skills.
High attention to detail and demonstrated ability to follow SOPs precisely.

Nice To Haves

Prior experience in automotive remarketing, repossession, or financial services.
Familiarity with inventory allocation platforms or CRM software.
Exposure to client SLA scorecards and regulatory audit compliance processes.

Responsibilities

Perform daily assignments and repossession tracking, and promptly handle urgent client account escalations.
Track, generate, and report daily, weekly, and monthly operational performance metrics to support management decision-making.
Assist with client and internal audits, ensuring compliance with SLA requirements and internal standard operating procedures (SOPs).
Coordinate account re-assignments, manage inventory re-allocations, and scrub aging inventory to prevent bottlenecks.
Act as the administrative point of contact between vendor representatives and management for account-level inquiries.
Enter urgent client updates and account notes accurately and quickly.
Audit vendor documentation for completeness and promote consistent adherence to crediting guidelines.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US
Immediately vested 401(k) with company match in the US or RRSP with company match in Canada
Paid vacation, personal, and sick time
Paid maternity and paternity leave in the US
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US
Robust Employee Assistance Program
Employer-paid Leap into Service Day to volunteer
Tuition reimbursement for eligible programs
Opportunities to expand skills and share knowledge across a publicly traded, global organization
Internal promotions, diverse career paths, and meaningful advancement