Vendor Relations Admin

OPENLANE•Carmel, IN

2d•$18 - $20

About The Position

OPENLANE is seeking a Vendor Relations Admin to provide operational support, maintain accurate account documentation, and liaise between vendors and management. The role focuses on vendor administration, operational workflows, account compliance, performance tracking, account reassignments, and vendor-documentation audits. The ideal candidate has at least two years of experience in administrative support, collections, repossession, vendor relations, or a related field. The successful candidate is detail-oriented and ensures account handling, documentation, and notes comply with company policies, compliance guidelines, and client scorecards. They work effectively in a fast-paced operational environment, help clear aging inventory and streamline reallocations, and communicate with vendors and internal management to resolve account inquiries. Compensation is $18.00–$20.00 USD per hour.

Requirements

At least 2 years of relevant experience in administrative support, vendor relations, collections, repossession operations, or a related field.
Associate degree or equivalent practical experience.
Strong organizational, multitasking, and workflow-prioritization skills.
Proficiency in Microsoft Excel, Google Sheets, and reporting or data-entry tools.
Excellent written and verbal communication skills.
High attention to detail and the ability to execute standard operating procedures (SOPs) precisely.

Nice To Haves

Prior experience in automotive remarketing, repossession, or financial services.
Familiarity with inventory allocation platforms or CRM software.
Exposure to client SLA scorecards and regulatory audit compliance processes.

Responsibilities

Perform daily assignments, track repossessions, and promptly handle urgent client-account escalations.
Track, generate, and report daily, weekly, and monthly operational performance metrics to support management decision-making.
Assist with client and internal audits, ensuring compliance with SLA requirements and internal SOPs.
Coordinate account reassignments, manage inventory reallocations, and review aging inventory to prevent bottlenecks.
Serve as the administrative point of contact between vendor representatives and management for account-level inquiries.
Enter urgent client updates and account notes accurately and quickly.
Audit vendor documentation for completeness and enforce consistent adherence to crediting guidelines.

Benefits

Competitive pay.
Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US.
Immediately vested 401(k) in the US or RRSP in Canada, with company match.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Robust Employee Assistance Program.
Employer-paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
Company culture of internal promotions, diverse career paths, and meaningful advancement.