Vendor Mgr II (US)

TD Bank • Mount Laurel, NJ

2d • Remote

About The Position

The Vendor Manager II owns and strengthens relationships with offshore partners, driving accountability for productivity, quality, and service-level performance while fostering consistent execution aligned with business expectations. This role leads a large, diverse team of fraud professionals providing operational support to partners, oversees complex processes, and serves as the highest team escalation point for issue resolution. The position contributes to strategic planning, operational standards, budgeting, risk management, and business-plan delivery while maintaining compliance with internal, external, and regulatory requirements. It also manages employee performance and development, workforce planning, and team effectiveness.

Requirements

• Undergraduate degree.
• At least 7 years of relevant experience.
• Advanced knowledge of supported business goals and objectives and the associated policies, programs, processes, and systems.
• Knowledge of current and emerging competitor and market trends.
• Ability to contribute to functional strategy and advise senior leadership.
• Skill in preparing and managing budgets and allocating resources.
• Advanced ability to lead, plan, implement, and evaluate program or project activities.
• Effective negotiation, problem-solving, communication, and influencing skills.
• Knowledge of risk management environments, standards, and regulations.
• Skill in mentoring, coaching, and performance management.
• Sound judgment and effective oral and written communication.
• Ability to collaborate and build relationships across teams and functions.
• Skill in using software tools, methods, techniques, and computer applications including MS Office.
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
• Ability to work both independently and as a team member.
• Ability to handle confidential information discreetly.

Responsibilities

• Lead the team by hiring, setting goals, developing employees, managing performance and compensation decisions, promoting teamwork, and handling disciplinary matters as required.
• Oversee a large team and complex operational activities involving multiple transactions, systems, jurisdictions, and risk considerations.
• Serve as the highest point of team escalation and provide direction for resolving or escalating issues.
• Manage a group of fraud professionals providing operational support to partners, including during initiatives such as onboarding and quality assurance.
• Act as a key liaison and subject matter expert for partners and external groups; manage significant risk and exception escalations.
• Monitor service and control standards against business and departmental objectives, and maintain effective relationships with internal and external partners.
• Coach employees on operational problems and participate in negotiating and resolving complex or escalated issues.
• Contribute to the business plan and operationalize it by delivering assigned services or functionality; work with business leaders to optimize resources and efficiency.
• Monitor and communicate the effectiveness of strategies, programs, and practices to senior management.
• Set operational standards, identify business opportunities, recommend enhancements, and develop strategies to implement recommendations.
• Manage budgets, revenue, expenditures, and resource allocation while meeting business objectives and improving efficiency.
• Ensure compliance with applicable internal and external requirements, appropriate issue reporting and escalation, and employee awareness of relevant codes of conduct.
• Lead or contribute to cross-functional and enterprise initiatives, identify risks, and provide guidance on complex situations.
• Keep current on emerging issues, trends, regulatory requirements, end-to-end processes, partners, and regulatory obligations.
• Set team targets and objectives, track results, assess skills and capabilities, and develop team expertise to meet business needs.
• Provide ongoing feedback, performance reviews, coaching, development, and timely performance management for employees.
• Recruit a diverse and qualified workforce, foster a fair and cohesive team environment, and encourage collaboration and escalation of business challenges.
• Promote the bank and business area internally and externally as a brand ambassador.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager