Vendor Account Executive

Rogers Communications•Brampton, ON

13d•Onsite

About The Position

Our Residential team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our Field Sales teams work closely with our customers and offer a personalized face-to-face experience selling home services including TV, Internet, and Home Phone. We know that our customers rely on us to provide them with reliable connectivity, and we are committed to delivering the best customer experience, keeping Canadians connected to the people and things that matter most. At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re motivated to succeed, enjoy connecting with people, and working in a supportive team environment, consider building your career by joining our team!

Requirements

A pre-employment background check will be conducted.
As part of our selection process, all candidates must clear a criminal background check.
Additionally, a credit check and drivers abstract may be required depending on the role.
In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Responsibilities

Lead and support the onboarding and offboarding process for all vendors in collaboration with Rogers and the vendors' support teams
Monitor new hire training and on-going course completion and success on 1Mission
Collaborate with vendors to ensure enablement by confirming access to uniforms, necessary tools, and systems to ensure success in the field
Liaise with the vendors on hierarchy updates and ensure team rosters are up to date
Support the vendor teams with compensation updates and issue resolution
Deploy pricing and system updates to the vendors' teams by timely testing, issue reporting, and resolution updates
Conduct regular compliance audits to maintain sales quality and reduce revenue melt.
Monitor lead conversion, lead utilization, daily door knocks, field time, etc., for sales efficiency.
Provide operational support to sales leaders through reporting and data analysis for sales effectiveness.
Lead discussions with vendors on marketing, promotional and product updates to ensure the field team is updated.