Vending Solutions Specialist
About The Position
The Vending Solutions Specialist supports successful vending program operations across customer locations through customer service, order management, and analysis of product usage and vending performance. The role is a key point of contact between customers and internal sales, customer service, warehouse/distribution, transportation, and field service teams. It monitors customer needs and ordering trends, manages product orders, identifies opportunities, and coordinates internally to ensure customers receive needed products and services. The position focuses primarily on customer support, order management, analysis, and coordination. The specialist is expected to execute established processes consistently, comply with applicable policies and safety and quality requirements, contribute to department objectives and continual improvement, and perform other duties as assigned. The work environment is manufacturing, warehouse, distribution, and onsite. Physical activities include computer and office-equipment use, standing, walking, bending, squatting, reaching, occasional lifting of up to 50 pounds, extended driving, walking long distances on concrete or uneven surfaces, and working in non-climate-controlled environments. Travel is as needed; PPE is required as specified by the site.
Requirements
- At least 2 years of experience in customer service, account support, order management, sales support, vending, distribution, inventory management, or a related operational environment.
- Experience working directly with customers in a service-oriented or account-support role.
- Experience managing customer orders, product requests, inventory, or similar operational activities.
- Experience using Microsoft Office products, particularly Excel.
- Experience using order management systems, inventory systems, CRM platforms, mobile applications, or other business technology.
- Experience coordinating across multiple departments or teams to resolve customer needs and complete orders.
- Experience in a fast-paced environment where accuracy, responsiveness, organization, and meeting customer commitments are important.
- Valid driver's license and a driving record that meets company requirements.
- Ability to work independently while coordinating effectively with a broader customer service and operations team.
- Strong customer service, communication, and relationship-building skills.
- Analytical and detail-oriented, with the ability to identify trends and opportunities.
- Strong organizational, time-management, prioritization, and problem-solving skills.
- Ability to translate customer needs and data into practical recommendations.
- Strong follow-through and ability to manage multiple priorities.
- Effective cross-functional collaboration skills.
- Dependable, proactive, accountable, and able to work independently.
- Commitment to customer satisfaction, accuracy, and continuous improvement.
Nice To Haves
- High school diploma or equivalent preferred.
- Experience reviewing and interpreting usage, sales, inventory, or other business data preferred.
Responsibilities
- Serve as a responsive customer resource, addressing questions, requests, and concerns promptly and professionally.
- Review customer needs, usage, inventory, and demand to create accurate product orders and monitor fulfillment.
- Review sales, usage, order history, inventory, and product mix to identify trends, issues, and opportunities.
- Recommend product assortments, ordering quantities, and inventory adjustments based on customer demand and usage.
- Coordinate with field service, warehouse, transportation, sales, and operations teams to resolve customer and operational issues.
- Maintain accurate and current customer, product, order, inventory, usage, and service information in company systems.
- Provide usage, ordering, and performance insights to support customer discussions and recommendations.
- Identify opportunities to improve product availability, efficiency, customer satisfaction, and vending performance.
- Execute established processes accurately and collaborate cross-functionally to deliver a seamless customer experience.
- Follow applicable policies, procedures, work instructions, safety requirements, and ISO-related quality requirements.
- Support department and continual improvement objectives.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
