Vending Solutions Specialist

AFC Industries • Newton, IA

2d • Onsite

About The Position

The Vending Solutions Specialist supports the successful operation of vending programs across customer locations through customer service, accurate order management, and analysis of product usage and vending performance. The role is a key contact between customers and internal teams, including sales, customer service, warehouse/distribution, transportation, and field service. The specialist monitors customer needs, reviews usage and ordering trends, manages product orders, identifies opportunities, and coordinates with internal teams to ensure customers receive the products and service they need. The position primarily focuses on customer support, order management, analysis, and coordination.

The role is expected to deliver accurate, timely, and efficient work; comply with company policies, procedures, safety requirements, and ISO-related quality requirements; contribute to department objectives; maintain reliable attendance; communicate and collaborate effectively; and complete required training. The position is based in a manufacturing, warehouse, distribution, and onsite environment, with travel as needed. Work involves computer and office-equipment use, standing, walking, bending, squatting, reaching, occasional lifting up to 50 pounds, extended driving, and walking long distances on concrete or uneven surfaces, including in non-climate-controlled environments. PPE is required as specified by the work site.

Requirements

• At least 2 years of experience in customer service, account support, order management, sales support, vending, distribution, inventory management, or a related operational environment.
• Experience working directly with customers in a service-oriented or account-support role.
• Experience managing customer orders, product requests, inventory, or similar operational activities.
• Experience using Microsoft Office products, particularly Excel.
• Experience using order management systems, inventory systems, CRM platforms, mobile applications, or other business technology.
• Experience coordinating across multiple departments or teams to resolve customer needs and complete orders.
• Experience working in a fast-paced environment where accuracy, responsiveness, organization, and meeting customer commitments are important.
• Valid driver's license and driving record that meets company requirements.
• Ability to work independently while coordinating effectively with a broader customer service and operations team.
• Strong customer service, communication, and relationship-building skills.
• Analytical and detail-oriented, with the ability to identify trends and opportunities.
• Strong organizational, time-management, prioritization, and problem-solving skills.
• Ability to translate customer needs and data into practical recommendations.
• Strong follow-through and ability to manage multiple priorities.
• Effective cross-functional collaboration skills.
• Dependable, proactive, accountable, and able to work independently.
• Commitment to customer satisfaction, accuracy, and continuous improvement.

Nice To Haves

• High school diploma or equivalent preferred.
• Experience reviewing and interpreting usage, sales, inventory, or other business data.

Responsibilities

• Serve as a responsive customer resource by addressing questions, requests, and concerns promptly and professionally.
• Review customer needs, usage, inventory, and demand to create accurate product orders and monitor fulfillment.
• Review sales, usage, order history, inventory, and product mix to identify trends, issues, and opportunities.
• Recommend product assortment, ordering quantities, and inventory adjustments based on customer demand and usage.
• Coordinate with field service, warehouse, transportation, sales, and operations teams to resolve customer and operational issues.
• Maintain accurate and up-to-date customer, product, order, inventory, usage, and service information in company systems.
• Provide usage, ordering, and performance insights to support customer discussions and recommendations.
• Identify opportunities to improve product availability, efficiency, customer satisfaction, and overall vending performance.
• Execute established processes accurately and collaborate cross-functionally to deliver a seamless customer experience.
• Follow applicable policies, procedures, work instructions, safety requirements, and quality requirements.
• Support department and continual improvement objectives.
• Complete other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED