Vehicle Operations Support Specialist II (Manheim)

Cox Enterprises•Kansas City, MO

4d•$17 - $25•Onsite

About The Position

This role involves managing account relationships, ensuring customer requirements are met, and overseeing vehicle condition reports and repairs. The specialist will recommend reconditioning to increase vehicle value, resolve customer inquiries, and coordinate with various departments like Lot Operations and Recon to ensure timely vehicle processing and preparation for sale. A key aspect of the role is actively participating in safety activities and demonstrating a commitment to safety procedures.

Requirements

High School Diploma/GED and 3 years’ experience in a related field.
Valid Driver’s License and safe driving record required.
Ability to drive vehicles with standard and automatic transmission.
Effective communication and organization skills required.
Commitment to providing excellent customer service essential.
Must be authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

Any level degree/certification beyond a HS diploma/GED in a related discipline.
5 years’ experience in a related field.
Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.

Responsibilities

Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
Review and update condition report; approve and audit vehicle repair report.
Walk vehicles to make recommendations for reconditioning to increase vehicle value.
Provide quality service and assist in resolving problems. Respond to customer inquiries relating to vehicles.
Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle presentation and verify certification/announcements.
Work with lot operations for organization of account vehicles.
Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
Actively participate in support of all safety activities aligned with Safety Excellence. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
Perform other duties as assigned by management.

Benefits

Minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)